The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures.
We are currently hiring for the Day Shift: 6:00 am - 2:30 pm Tuesday through Saturday
A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary.
Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, humidification systems, and central plant operations.
Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load including power circuit installations.
Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Telecommunications responsibilities will include cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.
Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.
Duties:
- Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
- Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
- Tracking and trending operational characteristics.
- Provide feedback to management on the effectiveness of existing standards and processes.
- Works with contractors and consultants for all system expansions, corrections and upgrades
- Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
- Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
- Manage systems to avoid unplanned, customer-impacting outages.
- Navigate and utilize a CMMS system.
- Provide day-to-day exceptional customer service and support.
- Maintain and complete regular facility and security tours documenting and responding to found issues.
- Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
- Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
- Trouble Ticket and Remote Hands Management
- Fiber and Copper cabling terminations
- Circuit path creation and verification
- Coordinate and oversee power installations and upgrades
- Work Order Completion Process
- Infrastructure projects (Internal/Customer)
Cage and Cabinet Build-Outs Overhead Installations Rack and Stack - Use developed procedures to solve problems
- Assist in asset and consumable inventory management.
- Responsible for the tracking and proper labeling of all equipment per established procedures.
- Incident escalation, response, and follow-up report writing
- Manage building service requests through resolution.
- Perform and complete work orders and customer service tickets in a timely manner
- Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
- Adhere to and promote CoreSite's Principles of Operational Excellence
- Provide applied mechanical and integrated control expertise for the entire data center.
Requirements
This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients.
Knowledge
- Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
- Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices.
- Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
- Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
- Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Skills
- Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
- Chilled Water Systems
- Large Centrifugal Chillers
- Cooling Towers
- Heat Exchangers
- Water Treatment Systems
- VFD's and Pumps
- HVAC equipment
- CRAC/CRAH's
- Humidification Systems
- BMS and PLC Controls
- Emergency Standby Diesel Generator Systems
- Fuel/Oil systems,
- 480/277 and 208/120 electrical generation and distribution
- Static UPS Systems
- Double Interlock Pre-Action Systems
- Communications cabling
- Cabling infrastructure
- Network infrastructure and hardware
- Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
- Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
- Proven leadership skills
- Excellent communication skills, both written and oral
- Suite (Word, Excel, PowerPoint, Project)
Abilities
- Ability to communicate effectively with customers and internal staff.
- Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
- Ability to learn quickly and address issues as they arise during normal working hours or after hours.
- Ability to operate in and promote a rigorous process-driven team environment
- Ability to logically analyze and solve problems
- Ability to effectively multi-task multiple projects
- Operate Hand and Machine Tools (hammer, drill, saw, etc.)
- Operate electrical tools such as a multi-meter or infrared camera
Education/Experience
- High School Diploma or greater
- 2-5 years of experience in the data center industry
- Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.
Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand 1/3 – 2/3 of the time
- Ability to walk 1/3 – 2/3 of the time
- Ability to sit 1/3 – 2/3 of the time
- Ability to climb and balance 1/3 – 2/3 of the time
- Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
- Ability to reach with hands & arms 1/3 – 2/3 of the time
- Ability to smell, talk & hear
- Ability to use hands to type, handle & feel
- Ability to reach with hands and arms
- Ability to see at close and distance ranges and the ability to see color
- Must be comfortable working in a high stress, fast paced environment with shifting priorities
- Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
- Ability to lift up to 50 pounds 1/3 of the time
Benefits
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits!
- First-day medical insurance through Cigna with generous premium cost coverage
- Dental insurance through Delta Dental
- Vision insurance through VSP
- Telemedicine through MDLive for Cigna
- Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans
- Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
- Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
- First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
- Discretionary annual bonus and equity incentive plan
- Employee stock purchase plan with a 15 percent discount
- 16 days of paid time off (PTO)
- 11 paid company holidays and additional floating holidays
- School visitation and elder care paid time off
- Parental leave, adoption and surrogacy benefits, and family planning/fertility support
- Wellness reimbursement program & wellness incentive program
- Free parking or a company contribution toward a public transit pass
- Education reimbursement and student loan debt assistance program
- Employee assistance program, childcare resources, and personal finance management support
- Pet insurance
- Charitable matching program
- Discounts on travel, computers, wireless plans/devices, restaurants, entertainment, apparel, beauty/spas, sports, and outdoor activities
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