Eleven Recruiting is seeking a dynamic and experienced Director of Facilities to join one of our premier Asset Management clients in the New York Metro area. This leadership role is critical in strategically and operationally managing the company's corporate real estate portfolio across New York and Connecticut. The Director of Facilities will oversee all premises operations and office services, ensuring compliance with company standards, building policies, and safety protocols. We are looking for a candidate who excels in maintaining superior service levels, quality, and safety within a corporate environment.
Key Responsibilities:
- Leadership and Management: Direct all facilities management teams across NY/CT offices, covering general facilities management, reactive and preventative maintenance, janitorial services, HVAC/MEP systems, lighting control, office supplies, and mail & reprographics services.
- Strategic Alignment: Align site operations with global program guidelines, driving strategic direction while executing local initiatives.
- Vendor and Building Management: Work with vendors and building management to ensure compliance with lease agreements, building maintenance contracts, and utilities, optimizing the performance of all building systems (mechanical, fire/life safety, elevator, etc.).
- Maintenance Programs: Develop and implement comprehensive reactive and preventative maintenance programs for all hard services, collaborating closely with external specialty vendors and landlords.
- Team Management: Manage a hybrid team comprising facilities coordinators, mailroom and reprographics technicians, and third-party cleaning staff.
- Help Desk Oversight: Oversee the Corporate Services Help Desk ticketing system, ensuring efficient handling and resolution of workplace maintenance and service requests.
- Relationship Management: Maintain the firm's relationship with Building Property Management, ensuring smooth building operations and maintenance.
- Budget Management: Actively manage property budgets, ensuring efficient and cost-effective operations.
- Service Improvement Initiatives: Identify and recommend initiatives focused on service improvements, cost reduction, quality enhancement, risk mitigation, and staying ahead of industry trends impacting workplace effectiveness (Client, lighting, HVAC, etc.).
- Emergency Preparedness: Contribute to the Business Continuity Plan, Emergency Action Plan, and Fire and Life Safety initiatives, proactively preparing for and managing emergencies and catastrophic events.
- Vendor Invoice Management: Manage the vendor invoice process, ensuring accurate billing, approvals, and payment submissions, including the review of monthly rent invoices for accuracy.
- Training and Development: Ensure industry-leading training and development programs for both in-house and third-party facility operations teams.
- Construction Projects: Experience in managing class-A commercial office build-outs and capital construction projects is preferred.
Qualifications & Experience:
- Minimum of 10 years in facilities management within the New York class-A market; financial services company experience is preferred.
- BA/BS degree in Business, Engineering, Architecture, or equivalent experience.
- Proven ability to build, develop, and coach teams, with strong team-building skills.
- Ability to thrive in a fast-paced, dynamic environment with competing demands, prioritizing effectively.
- Strong verbal and written communication skills, with the ability to listen, understand, and effectively convey objectives and programs. Capable of persuading vendors and contractors to meet commitments.
- Professional presence with an enthusiastic, curious demeanor and a positive approach to achieving results.
- Expertise in managing vendors with a focus on flawless customer service delivery.
- Proficient in Microsoft Office: Outlook, Word, PowerPoint, and Excel.