About NWFEMNorthwest Facilities & Equipment Maintenance (NWFEM) provides commercial equipment and facilities maintenance and repair for quick-serve restaurants and commercial businesses in the Portland, OR and Seattle, WA metropolitan areas. We approach this work through the lens of synergy. It's how we create outcomes that are both more efficient and enjoyable - for our internal team as well as our clients. Our long-standing relationships with customers are a testament to this commitment.The why behind everything we do is relationships. To us, this means we work with people we enjoy, carve out an energizing work experience, and support our community.We are looking for individuals who love their career and craft. Artisans that are excited to learn new techniques and skills to hone their trade and who are excited to share their learning with others. These will be the people that push forward our goals to become a learning organization, with a certification system that allows us to certify each other in our specialty fields, elevating the overall capability of the company, and creating empathy through understanding each other's challenges.Our values that guide us in realizing this purpose every day are:
- Be Open
- Embrace the Challenge
- Do What You Say
- Think Brand
Job SummaryAs the Lead Night Shift Technician, you will play a crucial role in overseeing and coordinating the operations of our handyman/construction team during night hours in order to address customer work requests in commercial spaces. Your primary responsibility will be to ensure the efficient completion of assigned work tasks, smooth operation of routes, and prompt resolution of any inquiries or issues raised by night technicians. You will not be responsible for the higher level HR tasks of corrective action, etc., You will be responsible for having an excellent understanding of the building process, training the technicians, assessing/quoting jobs, quality control, training and managing compliance with customer service agreements, and weekly financial goals of your team. You will be the bridge between our night team and our day team and must be an exemplary role model for our company culture and values. We are looking for a high level of professionalism, extensive trade knowledge, excellent communication, calm temperament, and a positive person. If you love the trades, like to avoid the daily traffic, and love working collaboratively with a team, this could be a great fit. Salary
Shift
- Monday - Sunday, 7 PM - 5 AM (10 hour shift)
Basic Qualifications
- 5+ Years in the trades
- Blend of trade skills encompassing Drywall, Mudding, Painting, Woodworking, Cabinets, Countertops, Casework, Flooring install/repair, Tile work, Light electric, Light plumbing, Renovation, Carpentry, Concrete work, etc.
- Able to assess facilities work orders with experience and direct/train employees on how to complete the work
- Highly organized
- Effective leader
- Excellent time management and able to accurately assess/manage priorities
- Deep understanding of building processes, facilities processes, and safety standards
- Possess a strong, clean driving record, be insurable
- Advance SYNERGY and our shared values daily
- Possess a thorough understanding of tools, safety equipment, and their proper uses
- Must pass a criminal background check
- Must have a valid Driver's License and pass driver's background check
Personality Traits
- Lifelong learner
- Professional
- Reliable
- Self-sufficient
- Positive Attitude
- Excellent communication skills
Essential Duties and Responsibilities
- Be able and willing to complete work tasks yourself
- Training new employees
- Review the posted routes and catch potential issues
- Procure materials as needed using company card
- Stage materials for team as needed
- Be the main point of contact for the night shift, field all calls, and handle situations that arise
- Review completed service requests for QC purposes
- Leave the customer's job site better than we found it every time
- Take ownership of a successful night shift
- Able to assess jobs and complete quotes
- Manage compliance to Service Agreements with customers
- Help to ensure our warehouse is organized and clean
- Help to ensure everyone is following safety standards and wearing protective gear
- Maintain good SLA numbers with customers
- Be a role model for exemplary adherence to company policies and standards
- Efficiently navigate through our software platforms: Quickbooks Online, QBT, Corrigo, Google, Service Channel
- Routinely meet with technicians to align on standards and cultivate strong working relationships
- Support field technicians as needed
- Cultivate good working relationships with the technicians
- High level of organization
- Clear and effective communication
- Additional duties as assigned
What We Offer
- Profit sharing program
- 401k with company match
- Medical plan with dental and vision
- Flexible PTO plan
- Company provided devices
Next StepsUpon submission, you will receive an application confirmation email. Please make sure to add app.bamboohr.com to your trusted sender list or regularly check your junk folder to ensure that you receive all correspondence regarding your application.Salary will be dependent upon experience and skills. NWFEM offers comprehensive medical and dental insurance coverage following 60 days (about 2 months) of employment. Employees are eligible to participate in the company's 401k/retirement plan following 1 year of employment. NWFEM is an equal opportunity employer. We encourage diversity in our workforce. NWFEM provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This job description is intended to describe the general nature and level of work performed by people assigned to this job description. The job description is not intended to be an exhaustive list of responsibilities, duties and skills required for this position.