Location: New York,NY, USA
New York Facilities Manager With Oversight of CT and BOS: In the role of the NY Facilities Manager, it is anticipated that the employee be able to work collaboratively and effectively with all levels of management, staff, clients, external partners, suppliers, vendors and regulatory agencies. Reporting to the Global Head of Corporate Services, the New York Facilities manager is responsible for ensuring safe, sustainable, and cost-effective operations of all facilities management activities across the BAM Northeast Region overseeing the NY, CT and BOS offices. This position will manage a team of 2 internal resources and vendor services to provide exceptional delivery that meets the needs of our employees and visitors. The employee will also be responsible for the following but not limited to:Key Responsibilities: In collaboration with the Global Head of Corporate Services, create a consistent Facilities Management Strategy that delivers exceptional and effective programs aligning with BAM's needs and industry best practicesDevelop and maintain a strong understanding of our businesses to anticipate facility management needs and requirementsPromptly respond to and action employee's requests and feedbackPartner closely with the leaders in Real Estate, IT, Finance, and Business Development to ensure flawless execution of services and programs on a daily basis and a positive workplace experience for all employeesDevelop strong Vendor relationships and oversight to ensure a high level of client serviceManage a team of staff and vendors that operate with a service -oriented mindset, sense of urgency, and efficiencyImprove team capability and performance by providing clear roles and responsibilities, coaching, feedback and recognitionEstablish and manage standard operating procedures and processesManage compliance programs including Fire and Life Safety and Health, Safety, and Environmental (HSE) to support local and site requirementsResponsible for KPIs that measure the effectiveness of our programs including service levels from vendors are being met as contractedContinuously review list of vendors and work closely to consolidate and or source new vendorsWork closely with Finance to manage the budget and forecast for New York and Greenwich Facilities managementProvide clear and frequent communications of Facilities Management updates to ensure Global Head of Corp Services and Leadership are aware and alignedServe as the primary facilities point of contact for the New York, Greenwich and Boston Offices for all staff and vendors Carry out basic Display Screen Equipment workstation assessments (training provided) Act as local fire warden and first aider in the New York office as part of onsite Emergency Response team (training provided) Organize trainings and ensure team members meet necessary certifications and requirements Demonstrate strong interpersonal and relationship-building skills Operate with a team-centric approachSpace Planning & Seating Management: Manage and update floorplans, in coordination with Office Managers and Global Head of Corporate Services, for office through online workplace planning tools (via WISP and OfficeSpace) Create floorplan scenarios to display future seating possibilitiesFacilitate and organize seating changes, including assigning desks for new employees, removing terminated personnel, arranging spaces for visitors, executing floorplan reorganizations, and completing office moves Maintain proper visitor management protocols, including authorizing access, confirming desk reservations, communicating proper details to all involved teams, etc. Update the New York and Greenwich office capacity dashboard weekly and notify management about changes Communicate with all stakeholders to reach diplomatic solutions and maintain efficient seating arrangements Office Services & Administrative Support: Partner closely with New York Office Administrative team to ensure reception duties are covered Provide onboarding support for new hires, including desk preparations and supplies in the New York, Greenwich and Boston Offices Update employee security access profiles as needed and manage provision of physical access cards (via Kastle and other building systems) in the New York office Closely collaborate with all other offices on business-related ad-hoc projects, general requests, etc. Receive, process, and distribute all deliveries and mail in the New York Offices Create shipments via UPS, FedEx, USPS or arrange courier services as neededSkills & Knowledge: Previous experience working in Facilities Management (+10 years preferred) Broad technical knowledge of facilities operations, infrastructure, engineering, and systems Ability to balance need to work within budgets while ensuring quality and timeliness Exceptional time management skills and the ability and presence of mind to escalate issues when required Strong ability to work with clients at all levels of the organization including senior leadership Strong proficiency in compiling and presenting written project correspondence to leadership Self-starter with a demonstrated record of managing a high-preforming team if staff and vendors in delivering exceptional programs with strong project management skills Must possess strong conflict management, communication, organizational and negotiating skills Detailed knowledge of business services and systems and implementing corporate policies Strong working knowledge of Microsoft Office, with appropriate financial modeling / management skills in Excel Professional and courteous manner Exemplary customer services skills Experience with AutoCAD desired