Summary Posted: Sep 18, 2024 Weekly Hours: 40 Role Number:200568197 In RE&D, we dont sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and forward-thinking group that manages Apples workplaces and workplace services. We develop and run Apples global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities while ensuring the health and safety of all Apple personnel, facilities, and customers in our facilities around the world. We are seeking a motivated, collaborative professional to join our team with an extraordinary customer service focus. You will have the ability to interact with Apple business functional customers at all levels in your day to day work. The ideal individual is well organized, has strong attention to detail, and has experience in customer service. We're looking for someone who takes pride in their work and holds themselves to the highest standards. We require the ability to complete tasks/projects on time and to work independently with minimum supervision. Good written and verbal communication skills are both requirements for this role. A self-starter with excellent attention to detail, technical skills and an ambitious spirit tied in with diligence, integrity, and exceptional customer focus are key traits we are looking for.
Description In this mixed role, part of the day will be filled with receptionist tasks and workflows, greeting all guests, employees and visitors. Responsibilities include: - Greet all incoming guests, visitors, and clients. Supervise and guide visitor access and maintain general security awareness - Order general office supplies, snacks, beverages, and other miscellaneous items for the building's operation - Collect and maintain job related data and identify trends for improvement and provide necessary reports to supervisor - Build and support cross-functional relationships between departments - Serve as central location for information for the building - Ensure reception area is well-kept and maintained - Submit service requests for repairs or maintenance Additionally, the facilities assistant is responsible for providing support to the Facilities Services team, including vendor support and escort, maintaining supplier records, stocking, inventory and building audits. Responsibilities in this workflow will also include: - Assist in maintaining daily operations of facility services - Ensure all break room, amenity, and convenience areas are well kept, maintained and fully stocked each day - Work on assignments that are semi-routine in nature - Support facilities staff by performing minor cleanup duties - Build and support cross-functional relationships between departments, internal partners and external vendors - Communicate effectively via phone, email, and other written correspondence - Investigate and troubleshoot service requests in order to provide necessary information to vendors and service providers - Other tasks as assigned
- 1-3 years of related experience
- Ability to balance multiple tasks with excellent interpersonal skills required
- Strong customer service and problem solving capabilities
- Excellent attention to detail, organization, and time management skills
- Experience with Microsoft Office and other office applications
- Technologically skilled in working with iOS and macOS based applications
Preferred Qualifications - Professional composure, intentional, responsive, and proactive
Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $24.00 and $31.25/hr, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.