Client Customer Business Manager (CBM) is the senior representative accountable for the overall performance of the on-site FM Team and Contract Deliverables. This Facility Manager ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources. In addition, the CBM manages the continuous improvement process while meeting the required metrics and successfully influencing required change, conformance and governance.
Qualifications:
Bachelor degree in Electrical or Mechanical Engineering or 10 years equivalent experience in a Facility Management discipline experience with the ability to travel to assigned projects Prefer BOMA and/or IFMA designation (RPA/CFM) Experience with directing, planning, developing and implementing strategic and operational plans Experience in management of multi-disciplinary teams and working groups. Project Management SkillsFacility Manager Responsibilities:
Understanding the contract terms and conditions and Customer expectations at a detailed level and taking ownership for outcomes Will be responsible for managing construction activities to include reviewing of drawings and specifications, participating in design meetings, providing best practices, commissioning, construction site evaluations and inspections. Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner Provide technical and management direction to maintenance management service contractor Manages, directs and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives Working closely with the Customer to ensure alignment with contract requirements and operational policies Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs and Customer Satisfaction. Taking corrective actions to bring about required change Selecting and training all project employees and administering Client policies, procedures, and standards to ensure that Client employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer Providing timely and effective communications with all employee levels within the project, the Customers organization, and Client. Building a strong win-win relationship Serving as a role model, mentor, and valued resource for the Customer and Client Sharing process improvements and lessons learned with peers Lead Customer meetings Oversee performance reviews for all on-site FM Team members and primary sub-contractors Manage Contract Compliance requirements Perform periodic planned and random site evaluation inspections to continuously monitor front-line performance Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).