The Facility Operations team is responsible for overseeing specific areas of the complex including, turf fields, courts, and multi-purpose areas to ensure organization and guest satisfaction. Working at the front desk checking in members and assisting with payments and phone calls, while also beingcapable of handling a fast-paced environment out on the floor.Schedule: Evening and weekends preferred. BenefitsWorking at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.As a Part-Time team member of the Nook, you will enjoy:
- Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
- 1.5x your hourly rate of pay for holiday hours worked
- 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
- 35% off all Nook apparel
- Free child watch (3 hour increments)
- Discounts on birthday parties, personal training, event space rental, and more!
- Discounts at participating local restaurants and businesses
Essential Job Functions
- Set-up and tear-down of all event areas - Sports and Banquets
- Transport athletic equipment to and from storage areas
- Greet and check in all event participants
- Enforce all complex policies including court and field safety
- Ensure all event areas are transitioned at the appropriate times
- Document and submit a shift report during each shift to maintain accuracy, safety and communication
- Resetting and sanitizing all event spaces and surfaces
- Assisting with maintaining inventory
- Review daily event schedule at start of each shift
- Serve as Event Coordinator for designated events
- Assist with snow removal on the property when needed
- Other duties as assigned
Basic Qualifications
- 18 years of age or older
- Dependable transportation to and from work
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
- Authorized to work in the United States
Preferred Qualifications
- Previous guest service/customer service experience in a fast-paced environment a plus
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
- Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
- Self-starting and motivated with the ability to work independently and take initiative
- Ability to multi-task and balance multiple projects/duties at once
- Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
- Integrity: Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
- Integrity to safeguard confidential information
- Experience communicating with individuals of diverse demographics
- Demeanor to remain calm in tense or stressful situations
- Initiative to work efficiently with minimal supervision
Working Conditions
- Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member is occasionally required to work outside where he or she will be subject to environmental conditions.
- Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 50 lbs frequently.
- Noise Level: The noise level in this environment is typically variable.
- Work schedule: The work schedule may fluctuate to include evenings, weekends, and holidays.