Location: Buffalo,NY, USA
Overview: Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. Under minimal supervision, the Facilities Technician I/II inspects Discount Tire/ America's Tire real estate assets and equipment. Conducts moderately complex general/preventive store maintenance ensuring that repairs are completed on time and within budget. Supports the company's strategic intent to provide the most inviting, easy and safe tire and wheel purchase and service experience in the world by ensuring that stores meet high quality standards.Essential Duties and Responsibilities:Prioritizes and performs store/equipment routine and preventative maintenance including, but not limited to, plumbing, electrical, HVAC, roofing, lighting, flooring, etc. Escalates complex issues to Facility Technician Sr Asst Manager.Reviews vendor/ contractor quotes for accuracy including, but not limited to, painting, roofing, electrical, plumbing and remodeling.Monitors vendor/ contractor performance; examines and verifies work is completed according to specifications. Resolves moderately complex issues. Escalates complex issues to Facility Technician Sr Asst Manager.Creates, manages and responds to service requests for moderately complex repairs within established timelines, processes and procedures. Prioritizes and plans Store Maintenance I's schedule to execute and resolve service requests efficiently. Monitors and reviews service requests to ensure commitments are met per agreement.Understands and conveys the value of established processes/ procedures to ensure the efficiency/ safety of the Maintenance Program.Logs completed service request detail into Computerized Maintenance Management System (CMMS) including, but not limited to, labor hours, parts and history/comments/notes. Audits and analyzes maintenance data for accuracy and compliance. Identifies opportunities to improve service quality and provides recommendations.Validates and ensures that store inspections within assigned region/ territory are completed accurately and timely. Confirms that action items are reported and resolved properly. Identifies reoccurring issues and provides recommendations to Facility Technician Sr Asst Manager on opportunities to improve process.Reviews and reports findings from Americans with Disabilities Act (ADA) inspections, ensuring slopes, distances and access points, etc. meet required guidelines. Identifies deficiencies and notifies Facility Technician Sr Asst Manager.Reviews and audits financial statements to ensure expenses are appropriately documented, planned and managed. Identifies discrepancies and notifies Facility Technician Sr Asst Manager.Maintains work areas/ vehicles that are neat, organized and free of clutter.Trains, coaches, guides Facility Technician I. Applies direction/ feedback from Facility Technician Sr Asst Manager to continually improve performance and service levels.Frequent travel within assigned region/ territory is required.Stays current on the latest industry technologies, trends and strategies.Assists employees, vendors or other customers by answering questions related to Maintenance management processes, procedures and services.Completes work in a timely and accurate manner while providing exceptional customer service.Other duties as assigned.Qualifications:A minimum of three years of commercial/ residential maintenance/ repair or related experience is required. Discount Tire store experience is beneficial. Intermediate knowledge of construction trades such as plumbing, electrical, HVAC, roofing, lighting, flooring, etc. is required. Intermediate knowledge of HVAC package units and preventative maintenance practices is required with the ability to diagnose and perform moderately complex action items/ repairs. Knowledge of construction and general maintenance practices and procedures along with industry safety standards is required. Must demonstrate strong attention to detail. Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy. Proficient with Computerized Maintenance Management System (CMMS); ServiceNow is required. Proficient with Microsoft office, including skills with Word, Excel and Outlook are necessary. Ability to prepare communications and reports are necessary. This position requires excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs. Demonstrated ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate ideas verbally and in writing is necessary. As this position interacts with various levels of customers the ability to model the following behaviors is required: courteous (respectful), positivity (smiles), humility, accountability, team-player, self-reflection and open to accepting feedback is required. Experience developing, managing and enhancing professional relationships with vendors/ contractors is necessary. The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential. Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment. Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential. Collaboration, facilitation and negotiation skills are required. In addition, troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements are essential. Maintaining confidentiality, treating others with respect and upholding Company values is key.Educational Requirements: This position requires a high school diploma or GED.Valid Drivers License required. Ability to meet Department of Transportation (DOT) standards for operating work vehicles is required. Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.