Job Description Job Summary:The Catering Coordinator is a Non-Affiliated Associate who is a main point of contact for receiving and recording all catering orders that are placed in person, on the phone or online. The Catering Coordinator must consistently be personable and a role model for hospitality in the store - with Associates and clients, as well as provide attentive, friendly and knowledgeable service.Minimum Required Qualifications:The minimum required qualifications of this position include, but are not limited to, the following:
- Ability to develop and maintain professional relationships.
- Ability to use the telephone for over-the-phone orders.
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to perform basic math skills.
- Ability to stand/walk for the duration of a scheduled shift
- Ability to work in varying temperatures.
- Ability to use the computer for online orders.
- Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
- Ability to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
- Have strong hospitality skills with a commitment to the delivery of excellent client services.
- Resourceful, self-starter, strong interpersonal skills.
- Excellent written and verbal communication skills and proficient with Microsoft Office.
- Ability to interact with Customers in a friendly and helpful way.
- Ability to work cooperatively with others.
- Ability to work all assigned work schedules and comply with all time and attendance policies.
Essential Job Functions:Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:
- Manage the flow of catering orders - from the Customer and production side of the business.
- Maintain communication with Department Managers regarding orders/changes or any issues in a timely manner.
- Coordinate, schedule and communicate all pick-ups and deliveries to the Client, Department Managers, Customer Service, etc.
- Have product knowledge, (i.e. servings, amounts, cost, and complimentary items to suggest).
- Utilize Wakefern's Order Ready On-Line catering tool to maximize data tracking.
- Utilize social media, and local events to continue to grow the ShopRite Kitchen catering brand.
- Develop and maintain Customer relationship processes, such as phone calls and hand written notes following an event to ensure satisfaction, reminder notes related to annual events such as birthdays, etc.
- Utilize Wakefern resources as necessary, taking part in all training opportunities - online or in-person.
- Regularly lift, pull, push and rotate equipment and merchandise that weights 25 lbs., and occasionally weights up to 60 lbs.
- Maintain signage on all items to alert Customers to product choices and ingredients.
- Perform all duties in accordance with all Federal, State and Local regulations as they pertain to the Catering operation (i.e. wearing approved hat or hair net, gloves, etc.).
- Be knowledgeable in the Company's HAZCOM program and perform all duties in accordance with manufacturer's label instructions for the safe and proper use of all chemical products.
- Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements.
- Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
- Greet all Customers and provide them with prompt, courteous service and assistance.
- Check prices and be knowledgeable about location of items in the store.
- Promote for sale any current charitable promotions to Customers.
- Understand and adhere to Company shrink guidelines as relates to Catering Operations.
- Provide Customers with superior service.
- Complete all applicable department training programs.
- Perform all duties in accordance with ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
- Maintain a clean, neat, organized and safe work environment.
- Observe safe methods of performing all duties.
- Work overtime as assigned.
- Work cooperatively with others.
- Stand in department for duration of scheduled shift, which may exceed 8 hours per day.
- Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
- Perform other duties as assigned.
Important Disclaimer Notice:The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.