Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Communicate between sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities with a full understanding of sales process and operational knowledge. Function as a go-to resource and aid team members. Primary Duties / Responsibilities:
- Maintain organized records of leads, sales activities, customer interactions (by phone or email), and
communications in designated system, ensuring information is accurate, comprehensive, and up to date.
- Create sales reports (customer inquiries, sales trends, customer complaints, delivery, or service problems,
reasons for product returns, etc.), and forecasts.
- Process sales orders accurately; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, ensuring compliance with company policies
- Arrange for creation and circulation of presentations and supporting documents to help sales team generate business leads.
- Attend essential meetings to develop an understanding of all the company's services and products.
- Identify and suggest process improvements to streamline sales support operations.
- The requirements herein are intended to describe the general nature and level of work performed by the employee but are not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.
Educational Requirements: Junior or Senior Desired Degree Focus: Business Administration or Marketing An Equal Opportunity Employer