Family Care Coordinator
: Job Details :

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission at TDS is to save lives through organ donation, and we want professionals on our team that will embrace this important work. Specifically, we seek people with expertise in communicating in difficult situations and building relationships with patients and their families, similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from TDS to navigate the donation process for saving lives through organ and tissue donation. The primary work environment is in the hospital setting in the Nashville area of Tennessee and throughout Tennessee hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. What is a Family Care Coordinator? Family Care Coordinators (FCCs) support and educate the potential donor's next-of-kin regarding donation options. FCCs determine family dynamics and assess the family's understanding of the patient's prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor's family. Key responsibilities this position will perform include: Determine family dynamics and assess the family's understanding of the patient's prognosis when appropriate to initiate the donation discussion. Initiate the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provide families with the detailed information required to give legal informed authorization for anatomical donation. Respond on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Communicate with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Obtain authorization for donation per UAGA and verify appropriate medical and legal documentation necessary. Visually assess donors, interpret charts, document information, and communicate findings. Collaborate with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintain communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and act as a family advocate to the health care team as necessary. Provide education to hospital staff regarding authorization, family care process, and donation process. Responsibilities may be affected by increased donor activity. Perform other duties as assigned. The Family Care Coordinator will work 15 days per month and be on call for periods of up to 24 hours. The ideal candidate will have: A bachelor's degree 2 - 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention Knowledge of medical and legal principles of authorization, donor evaluation, and management. Exceptional teamwork, communication, and conflict management skills. Valid Driver's license with ability to pass MVR underwriting requirements We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.#J-18808-Ljbffr