Family Services Case Manager
: Job Details :

We are excited to announce that we are offering new services to our community members in need! We are looking for a Lead Doula/Family Case Manager, who will be responsible for coordinating and monitoring family support services for Healthy Families clients which require more complex levels of assistance and support. As a Lead Doula/Family Case Manager, preferably bilingual in Spanish, you will be providing ongoing reflective and administrative supervision to doula program staff and to case managers serving at-risk families with young children to ensure that services are client-centered, and grant deliverables are met. This is a full-time, primarily office based, position with benefits. Hours are generally Monday through Friday from 8:00 am until 4:30 pm, Provides reflective and administrative supervision to Doulas and Case Manager(s) including providing support on an on-call basis. Monitors client cases for compliance with program requirements; evaluates outcomes to determine program effectiveness Conducts file and program audits. Recommends and implements service delivery changes to increase program accessibility. Ensures the integration of multiple services in order to achieve a comprehensive approach to client care. Keeps up to date on grant, program and reporting requirements. Identifies and resolves employee relations and performance issues. Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff. Evaluates employee productivity and sets clear goals and expectations. Acts as a liaison to community providers to provide support, expertise and linkage to early child home visiting resources. Participates in emergency response activities as assigned. Maintains required training, licensure and/or certification; maintains confidentiality of privileged information and adheres to patient privacy laws. Demonstrates sensitivity and understanding of diversity and various cultures. Available to respond to clients and/or customers, either in person or over the phone, during assigned business hours as well as providing support on an on-call basis. Records and maintains records of supervisory and training activities as well as staff competencies and needs, including supervision notes and orientation and training records. Provides observations/assessments of Case Manager and Doula visits with families and talks to families in response to family questions to ensure services are responsive to family needs. As a trained doula, the Lead Doula/Family Case Manager is on-call 24/7 to support doulas when attending participant births and also provides back-up coverage for births. Provides support and consultation to doulas and case managers when needed. Coordinates and supports Prenatal groups, supporting doulas and providing back-up coverage in leading groups on topics including nutrition, the reproductive system, the process of normal labor, routine hospital practices, routine newborn care, normal newborn behaviors, feeding methods (breastfeeding and formula preparation), and the normal physiological changes of the immediate postnatal period. Acts as a liaison to the medical community and other community agencies, monitor collaborations, and support the coordination of services between agencies. Facilitates and supports staff outreach to families in populations and areas of need in DuPage County; coordinates and supports the teams consultation relationship with the Medical Consultant, including monthly meetings, individual consultations, and training planning. KNOWLEDGEAND SKILLS : A solid understanding of or experience in supervising diverse staff with humility, as well as providing support to staff in stressful work environments; the ability to provide reflective and administrative supervision to individuals who have a variety of experience levels; willingness to engage in building reflective practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.). Experience with family services that embraces the concepts of family-centered and strength-based service provision; experience in supporting culturally diverse communities/families; home visiting and a strong background in early childhood prevention services; reflective practice is preferred. Demonstrated skill and experience as a doula, midwife, prenatal nurse or similar field preferred; strong supportive leadership skills; considerable skill in verbal and written communication; developing and maintaining positive and professional relationships with internal and external customers; and in developing cooperative community partnerships. Working skill in conducting program audits, interpreting the results and providing relevant feedback to staff. Strong organizational skills to manage the doula calendar, multiple /complex responsibilities to manage doula program. Knowledge of parent-infant health and dynamics of child abuse and neglect; of infant and child development and parent-child attachment; of healthcare providers and organizations. Considerable knowledge of theory and practices of supporting child development and the parent-child relationship and attachment, family support, early childhood systems, reflective supervision, and public health programs, including quality assurance; considerable knowledge of program-specific grant funding requirements, application procedures, and reporting requirements. Completion of a masters degree in human services or fields related to working with children and families, is preferred; a bachelors degree in these fields with 3 years of relevant experience, or less than a bachelor's degree but with commensurate Healthy Families America (HFA) and supervisory or management experience will be considered. Prior birth doula and childbirth education experience preferred. DONA Birth Doula and Childbirth education training within 6 months (and certification within 3 years) will be required and provided as part of employment. Infant and early childhood mental health credential is also preferred. ADDITIONALREQUIREMENTS : Must have dependable transportation, valid drivers license, proof of auto insurance, and ability to drive to multiple locations primarily in DuPage County, with travel outside of the County as needed. Provides back-up assistance or coverage for Doulas when necessary and requires the ability to lift and carry up to 20 pounds. Ability to push/pull up to 10 pounds. This job may require long hours of standing, being on your feet and bending and shifting your position.