Mount Auburn Cemetery spans 175 acres and is in Cambridge and Watertown, Massachusetts. Founded in 1831, and now visited by over 200,000 people each year, Mount Auburn is a National Historic Landmark, recognized as the first rural cemetery and the inspiration for the American Parks Movement duringthe 19th century. Mount Auburn inspires all who visit, comforts the bereaved, and commemorates the dead in a landscape of exceptional beauty. As an accredited arboretum, Mount Auburn features 5,000 trees and more than 20,000 plants overall.
Position Summary: The Family Services Event Coordinator assists families in planning and coordinating private memorial services, cremation events, and graveside burials. The coordinator serves as the main point of contact for families, handling event planning, administrative tasks, and event staffing. This role requires collaboration with various Cemetery staff to ensure exceptional service. Work is both indoors and outdoors in all weather conditions.
Key Responsibilities: - Guide families through scheduling burials and funeral related event bookings.
- Use database to create client records, schedule services and process invoices.
- Clearly communicate cemetery policy and procedures to ensure all necessary paperwork is delivered and cemetery services are coordinated.
- Work with event operations team to arrange for event setups and use of audiovisual equipment outdoors and within the chapels.
- Assist with providing audiovisual services during indoor events, as requested by the client.
- Welcome families and guests onsite for memorial and burial services; escort them to the grave staff during the service.
- Assist families with other Cemetery-related needs.
- Ensure accurate data entry and effective communication within the department.
- Assist with other cemetery business, special meetings, and public programs as needed.
Required Qualifications: - 3 years of customer service and/or event coordination experience preferred.
- Friendly, outgoing personality with a desire to serve others.
- Detail-oriented and able to maintain composure under pressure.
- Strong communication skills, both verbal and written.
- Self-starter with initiative and the ability to work independently.
- Comfortable facilitating audiovisual services (livestreaming, video and audio capturing, operating chapel sound systems, etc.) during live events. Experience in this area a plus; training will be provided.
- Proficiency in Microsoft Office and other databases.
Mount Auburn Cemetery is an equal opportunity employer. It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation, or any other characteristic protected by law.