Position requires a positive attitude and willingness to work in a fast-paced environment. Must be energetic and have excellent guest service skills, basic computer skills and a bright smile. Experience preferred. Friendly work environment. Must be able to work a flexible schedule. Some weekends arerequired.Candidates must pass a comprehensive background and drug screen for employment consideration.Pay: Based on Experience Responsibilities:
Customer Service:- Greet customers warmly upon arrival to the service department.
- Answer inquiries regarding services, prices, and appointment availability.
- Assist customers in scheduling service appointments and providing relevant information about service procedures.
- Handle customer complaints or concerns promptly and professionally, escalating issues as necessary to management.
Cash Management:- Receive payments for services rendered, including cash, checks, credit/debit cards, or electronic payments.
- Ensure accuracy in processing payments and provide customers with receipts.
- Maintain and balance the cash register at the beginning and end of each shift.
- Handle returns and exchanges in accordance with company policies.
- Prepare bank deposits and reconcile transactions with daily sales reports.
Administrative Support:- Create and maintain service appointment schedules using computerized systems.
- Assist service advisors and technicians by updating customer records, including vehicle information and service history.
- File and organize paperwork related to service transactions, invoices, and customer records.
- Assist in maintaining inventory records for parts and supplies, notifying management of any shortages or discrepancies.
Communication and Coordination:- Communicate effectively with service advisors, technicians, and other staff members to ensure smooth workflow and timely completion of service tasks.
- Relay important information to customers regarding service progress, estimated completion times, and any additional repairs or maintenance needed.
- Coordinate with other departments, such as parts or sales, to fulfill customer requests or resolve issues efficiently.
Compliance and Safety:- Adhere to company policies and procedures, including those related to cash handling, customer service, and safety protocols.
- Maintain confidentiality of customer information and financial transactions.
- Follow all relevant regulations and laws governing automotive service transactions and consumer rights.
Requirements:
Education and Experience:- High school diploma or equivalent required; additional education or training in accounting, finance, or customer service preferred.
- Previous experience in a cashier or customer service role, preferably in an automotive service environment.
- Familiarity with automotive terminology and service procedures beneficial.
Skills:- Excellent interpersonal and communication skills, with the ability to interact positively with customers and colleagues.
- Proficiency in basic arithmetic and cash handling procedures.
- Strong attention to detail and accuracy in processing transactions and maintaining records.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Competency in using computerized systems and software for scheduling, invoicing, and inventory management.
Attributes:- Professional demeanor and appearance.
- Reliability and punctuality in attendance.
- Adaptability and willingness to learn new tasks or procedures.
- Integrity and honesty in handling financial transactions and sensitive customer information.
The Service Department Cashier plays a critical role in fostering positive customer experiences and contributing to the overall success of the service department. By efficiently managing transactions, providing excellent customer service, and maintaining accurate records, the cashier helps to ensure customer satisfaction and loyalty while supporting the operational needs of the department.About FermanEstablished in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM and Volvo.Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it's what makes us different.When you become part of Team Ferman, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement regarding income, responsibility and leadership, and a company with a history of strong ties to our local community and charitable partnerships.Ferman Core Values- Maintain Ferman Standard of Ethics at all times. - Embrace a Winning Team Spirit...Be Positive...Lead by Example. - Follow the Golden Rule - Do Unto Others As You Would Have Them Do Unto You .Our Benefits & Perks Ferman is a leader in the automotive industry with benefits and perks like: - Competitive salary commensurate with experience. - Excellent growth and opportunities for advancement. - Modern, state-of-the-art Service facilities. - Paid training and education to achieve, and maintain, any job certifications required. - 401K with company participation. - Competitive Health, Dental, Vision and Life insurance programs for employees and their families.- Short-term & long-term disability insurance available.- HSA (health savings account). - PTO (paid time off). - Employee pricing for new & used vehicles, service and parts.