Cleveland Utilities Authority, a municipal utility providing electric, water, wastewater and fiber services to the Cleveland, Tennessee/Bradley County area, is seeking a Fiber Director. This position will require a strong working background in the FTTH/FTTP Telecommunications business and technology and be comfortable addressing and resolving complex problems.
ESSENTIAL FUNCTIONS:
- Manages all aspects of CUA Fiber/Broadband project including construction, installations, network, DIA, and staffing.
- Responsible for working with vendors, contracts, or internal resources to define scope and technical requirements.
- Manages budget and forecast.
- Responsible for Commercial and Residential Sales and Customer Take-Rate, Customer Care, Technical Support, Installation and Repair, Core and Access Networks, and other areas critical to the success of the market.
- Sets market goals, measures performance against those goals and develops budgets and plans designed to achieve those goals.
- Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
- Monitors competitive activity and devises strategies and plans to retain customers and improve market advantage.
- Regularly and effectively communicates with customers, community leaders, team members, shared service colleagues, and company leadership regarding the Company and the market.
- Designs and ensures the proper execution of practices, processes, and other measures to ensure desired market results.
- Manages and resolves (and works to minimize) customer escalations and ensures market colleagues are committed to envisioning and delivering premier customer satisfaction and are fulfilling that mission.
- Performs other duties as assigned by Vice President – Information Technology Division.
PERSONAL REQUIREMENTS:
- Bachelor's degree in a related field (from an accredited college/university): Required. Master's degree (from an accredited college/university): Preferred.
- Ten years of job-related experience, with increasing responsibility in the telecommunications industry.
- Successful track record in managing a FTTH/FTTP telecommunications network.
- Advanced knowledge of installation, repair, central office, and outside plant functions.
- Knowledge of OSP engineering and functions.
- Proficient use of Microsoft Word, Excel, and PowerPoint.
- Experience with QuickBase.
- Valid Tennessee driver's license.
Qualified applicants should submit a resume by Monday, December 23, 2024, to:
CLEVELAND UTILITIES AUTHORITYATTN: HUMAN RESOURCESPOST OFFICE BOX 2730CLEVELAND, TN 37320-2730
Or Apply Below
AN EQUAL OPPORTUNITY EMPLOYER
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