Mantell Associates is partnered with a Diagnostics organisation who are seeking a Field Application Specialist to join their global team.
Field Application Specialist - Responsibilities:
- Educate, train and support new/existing customers on instrumentation and data analysis
- Train customers on the use of assays, instrumentation and software
- Assist existing customers with assay troubleshooting and data analysis
- Provide support for customers wishing to develop their own assays on the platform. May include but not be limited to inflammation, oncology, metabolic disorders, neuroscience, immunogenicity, PK, toxicology, bioproduction
- Attend scientific meetings, conferences and trade shows, providing feedback and reports on findings
- Working as part of a team, integrate information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking. As requested, provide scientific seminars/conferences to prospective customers
- Collaborate with account managers in the strategic sales process to expand instrument and consumable sales in the territory
- Present internal scientific peer training session to sales, FAS and management teams
- Create reports and presentations from assay development visits and new evaluations
- Provide feedback from the field to other team members, account managers and internal groups
- Document activities and customer interactions in the CRM software (SalesForce.com)
- Track, identify and review new literature referencing products and methods
- Be aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to sales team
- Other duties as assigned
Field Application Specialist - Requirements:
- Ph.D. in Life Sciences or related area required
- Master's or Bachelor's degree in related field with equivalent experience considered
- A minimum of three years of hands-on experience working in a molecular biology lab, clinical lab, discovery lab, or biochemistry in a research or clinical setting is required
- Previous experience in a field application or scientific support position is desirable
- Experience in protein biochemistry is a plus
- Demonstrated superior competency in analytical skills and strong scientific fundamentals
- Thorough understanding of the principles of immunoassays, their development and their applicability in different research fields
- Solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.)
- A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers
- A good understanding and competency with software and software systems is desirable
- Ability to travel and work outside normal business hours as needed
#J-18808-Ljbffr