Location: Boston,MA, USA
Position: Field Appointment Scheduler
The Field Appointment Scheduler is responsible for engaging with hard to reach, high acuity patients and helping them access Monogram Health's medical professionals.
Roles and Responsibilities
* W2 contract role expected to last up to 90 days
* Engage in initial and continuous outreach to high-risk patients, in-person to help educate them about the Monogram Health program and/or ensure they are accessing the program's benefits
* Communicate the benefits of the Monogram Health program to eligible members and overcome objections
* Extensive daily driving required - most of the day is spent visiting community members, in their home, and connecting them with care providers
* Provide warm handoffs to the assigned Monogram Health clinicians and customer support when a member is agreeable to the program and ensure the initial enrollment appointment is scheduled and successfully completed
Position Requirements
* The position is located in Boston, MA
* Heavy Travel - most days driving to patient homes
* Valid driver's license
* 2+ years' experience working in healthcare, sales, outreach, engagement, and/or enrollment campaigns
* Experience with Salesforce and Microsoft Office required
* 2+ years B2B sales experience required
About Monogram Health
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram's innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.