Meet our US Team Job SummaryINTEGRA Biosciences Corporation is an industry leader in innovative liquid handling products for the medical diagnostics, pharmaceutical, biotech, and food industries. The Field Calibration Technician provides on-site calibration and maintenance services ensuring customers' pipettes are calibrated to the highest standards to help maintain accuracy and compliance. The territory for this role is Boston/Cambridge, Massachusetts.Primary Responsibilities
- Perform on-site calibration, maintenance, and minor repairs of handheld pipettes at customer locations.
- Provide technical support and training to customers on the proper use and maintenance of pipettes.
- Document and maintain records of calibration results and service activities in accordance with company and regulatory standards.
- Manage service appointments, travel to customer sites, and ensure timely and efficient service delivery.
- Collaborate with the broader service team to continually improve service processes and customer satisfaction.
- Maintain up-to-date knowledge of INTEGRA's pipette products and calibration standards.
Qualifications and Requirements
- One year experience in field service, calibration, or technical support, preferably in a laboratory or life sciences environment. Pipette calibration experience preferred.
- Familiarity with quality management systems and regulatory compliance in the life sciences industry preferred
- Proficiency in using calibration software and tools.
- Strong technical aptitude and problem-solving skills.
- Excellent communication with a customer-centric approach
- Ability to work independently, manage time effectively, and prioritize tasks.
- Willingness to travel within the assigned territory of Boston/Cambridge, Massachusetts. Occasional travel outside the region may be required.
- Valid driver's license.
BenefitsINTEGRA strongly believes in work-life balance, and we offer 4 weeks of PTO and 10 holidays per year. Besides that, Integra provides an excellent benefits package for medical, dental, vision, life, short & long-term disability insurance, 401(k) plan, FSA, Volunteer Time Off, Tuition Reimbursements, and much more. To learn about our Switzerland and US offices, check our about us page To learn about our culture and other fun activities, check out Integra's culture by clicking on itThank you!Apply here!Apply here!