Field Claims Representative - SW and SE Florida Regions
: Job Details :

Description:

*This role is open in both the Southwest Florida Region (Tampa), and the Southeast Florida region (Palm Beach/Broward) .

Tower Hill Insurance Group has an exciting opportunity for two talented Field Claims Representative in our Southwestern and Southeastern Florida Regions who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Field Claims Representative will review and analyze first- and third-party homeowners claims to determine extent of insurance carrier's liability, determines the extent of damaged property, and recommends settlement amounts in order conclude claims with policyholders in accordance with policy provisions and applicable insurance statutes and laws. Field Claims Representatives will provide on-site claims service to our customers. Job responsibilities include investigation, estimate/scope preparation, evaluation of damaged personal belongings, assessment of additional living expenses and coordination of the use of vendors to complete repairs and/or replace damaged property. These claims are usually less complex in nature. The majority of claims will involve theft, lightning, and small to medium structural losses.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

• Reviews the insurance policy contract, policy endorsements and related documents to make a proper coverage determination.
• Prepares property damage estimates using computer-estimating software.
• Reviews estimates submitted and negotiate agreements on scope and cost of repairs.
• Complies with customer service objectives (as determined by the company)
• Meets or exceeds production objectives (as determined by the company)
• Prepares complete claim reports and transmits them on a timely basis for payment.
• Obtains any physical evidence, develops third party information and theory of liability, conducts recorded or face to face interviews, and secures official records.
• Recognizes and submits subrogation, underwriting and SIU referrals as necessary.
• Communicates effectively with customers and vendors in a prompt, professional manner.
• Communicate expectations and oversee all vendors involved in the claim investigation. May involve re-inspection of work product and evaluation of customer service.
• Maintains file documentation, file notes and investigation documentation on each assigned claim.
• Maintains open claim inventory per company guidelines.
• Ability to attend offsite and/ or out of State training seminars.
• Clearly posts or attaches information to the electronic claim file.
• Follows up timely with policyholders or other involved persons for information pertinent to the claim investigation via phone, mail, or electronic mail.
• Communicates with Claims Supervisors/Managers consistent with company guidelines.
• Operates in accordance with Florida Statues.
• Maintains FL license by meeting continuing education requirements.

Additional Responsibilities:

• Limited supervisory responsibilities with contractors during (CAT season)
• Provide support to other members of the technical claims staff.
• Field Adjusters may also be used as Catastrophe Coordinators during significant weather event.

Requirements:

Qualifications:

• Valid driver's license required.
• Required to travel throughout assigned territory to investigate, inspect, and conclude homeowners' losses.
• Insurance adjusters license State of Florida (520 license) required

Education and Experience:

• Bachelors degree in related field or equivalent professional education and experience combined
• Minimum of 1-3 year related adjusting experience and successful completion of an initial claims training program or ability to successful complete portions or all of our initial training program consisting of insurance principles, loss adjustment basics and basic residential construction.
• Successful completion of current courses as outlined in the extended training catalogue, and/or insurance industry courses for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to stand, walk, climb and/or balance. The employee must occasionally lift and/or move up to 30 pounds. Employees should be prepared to work in an outside environment, crawl under homes, and climb on roofs in order to complete inspections.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate and involves outside travel.

Tower Hill Insurance currently operates in these states AL, CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, PA, SC, TN, TX, UT, VA, WV.

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ...@thig.com or call (561) ###-#### and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.

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