Job DetailsJob Location NYC - NY Position Type Full Time Education Level Graduate Degree Salary Range $34.51 - $37.08 Hourly Travel Percentage Up to 50% Job Shift Day Job Category Nonprofit - Social Services DescriptionJOB SCOPE: The Field Coordinator is responsible for assisting the Program Director in all aspects of residential operations to ensure compliance with all regulatory agency requirements, as well as PCMH policies and procedures. Oversees the supervision of case managers and case management services provided to residents in the community. Major areas of responsibility include ensuring quality case management and care for all residents, maintaining comprehensive case records, providing leadership, and responding to crises. ESSENTIAL FUNCTIONS:
- Works with the Program Director on a daily basis to keep Director informed as to overall operation of the program.
- Provides ongoing supervision and support to case managers.
- Provides crisis intervention and de-escalation in the office and the field
- Completes incident reports and follow-ups, including providing ongoing monitoring of high risk clients.
- Addresses property management related issues and acts as a liaison between the landlord/building management and the scatter site program.
- Maintains a resident caseload, as needed
- Arranges admission interviews, and coordinates with property managers to ensure the placement of new clients into apartments, and serves as a liaison between applicants and their referral source.
- Arranges and conducts case conferences with clients and all relevant service providers to address clients' challenges in improving ADL, functional skills, psychiatric stability, rent payment and overall self-sufficiency.
- Ensures that the case managers are assisting clients with achieving appropriate community rehabilitation service and other community activities.
- Ensures that residents follow appropriate psychiatric and medical plans; approves individual service plans as needed. Integrates services of the Health Care Coordinator with other program and case management services.
- Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as needed; approves admission and discharge summaries.
- Facilitates groups in the office, to address resident service needs.
- Assists in scheduling and planning recreational and social activities.
- Prepares written correspondence and notifications on resident related issues.
- Conducts internal audits of clinical case records and all other program documentation to ensure compliance with city, state, and federal regulations.
- Monitors compliance with all applicable safety and health code requirements.
- Maintains productive working relationships with provider groups and referral sources.
- Monitors property management staff to ensure the timely completion of apartment maintenance and repairs, and confirm that leasing documents are current.
- Adheres, and facilitates adherence of all staff, to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies & Procedures Manual.
- Assists in the collection and submission of rental payments and receipts.
- Enforces terms and conditions outlined for residents in all Lease and Lease Riders.
- Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.
- Participates in special projects assigned by senior management.
- Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director, Regional Director, or Director of Residential Services.
- Provides 24-hour on-call coverage via the Agency provided cell phone.
QualificationsKNOWLEDGE:
- Microsoft Office
- Foothold AWARDS
- Yardi
- LIHTC Compliance, where applicable
- CPR/First Aid
- NYS OMH Supported Housing Guidelines, and/or HUD Regulations
SKILLS AND ABILITIES:
- Excellent oral and written communication skills
- Strong organizational and system tracking skills
- Excellent judgment
- Ability to work proactively
- Ability to problem solve
- Ability to think critically
- Ability to think strategically
- Ability to effectively manage time
- Ability to manage and minimize agency risk.
- Ability to engage resident population
- Ability to appropriately assess and respond to crises
- Ability to demonstrate flexibility, creativity, and initiative
- Ability to handle multiple tasks and shift between responsibilities
- Ability to teach, train, and supervise others in mental health case management services
- Ability to work effectively with others and demonstrate conflict resolution skills
EDUCATION AND EXPERIENCE:
- Master's Degree in a Mental Health discipline or related field is preferred. Minimum of a Bachelor's Degree in a Mental Health discipline or related field with 5 years related experience.
- Computer literate with knowledge of Microsoft Office, spreadsheets, and publishing software.