Position Summary: The Restaurant Service Manager is responsible for the day-to-day restaurant services functions including market communications and acts as a liaison between centralized customer service, purchasing and automated restaurant ordering systems on behalf of thedistribution center operations. We are a 24/7 operations, this position may travel up to 80% of the time. Candidate must be comfortable using their own vehicle. Position Responsibilities may include, but not limited to:
- Develop and cascade customer communications including customer newsletters, guidebooks, new processes, contingency plans, customer surveys and route changes
- Ensure our internal stakeholders are aligned with customer communications and changes to processes and procedures are cascade appropriately
- Oversee processes related to daily order reviews
- Owns credit and claims processes for their distribution center
- Develop and maintain relationships with Owner/Operators, Restaurant manager, Suppliers and Field Office positions within the local market
- Develop and maintain customer dossier and cross reference tool
- Professionally market the brand
- Participate and develop presentation material for any onsite/offsite customer meetings or events representing the company
- Act as liaison between customer supply chain manager and distribution center
- Responsible for hiring, development and retention of the administrative non-exempt positions and Customer Relations Managers
- Develop and manage the administrative department budget
- Other projects or duties as assigned