As a Field Dispatcher at Academy Bus, you will join a cross-functional team, keeping the lines of communication open between its employees and customers. This role provides an opportunity for growth within the largest privately owned and operated transportation company in the U.S. This position is located at New York University in Manhattan, New York, NY. This role provides an opportunity for growth within the largest privately owned and operated transportation company in the U.S. Shift/Schedule: Evening Shift Only, 2pm-12am, Monday through Friday Pay:
- $18-$22 per hour
- Paid Training
- Paid time off
- Holiday Pay
- Uniforms
- Overtime in 5 working days
Core Role:
- Coordinate with terminal leadership, customer service, and other teams to ensure safe and effective operations.
- Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation
Requirements:
- At least 1 year of scheduling or operations experience
- Must be available to work a flexible schedule which may include some nights and weekends
- MS Outlook and Excel
Responsibilities:
- Review schedules and requests
- Monitor service performance
- Coordinate with terminal leadership, customer service, and other teams to ensure safe and effective operations
Desired Qualities:
- Ability to manage in a fast paced, high change work environment
- Solid internal and external customer service skills
- Organized, analytical and drive for results
- Instinct for process improvement
Health Insurance and Benefits Offered Include:
- Medical, Dental, Vision, and Life insurance
- Supplemental coverages
- 401K plan
Academy is an Equal Opportunity Employer