Location: Summerville,SC, USA
KION North America Corporation is a member of KION GROUP AG, the world's second largest manufacturer of industrial trucks. We manufacture, deliver and support the best industrial trucks and warehouse technology available to help businesses increase efficiency and profitability. Our brand companies include Linde, STILL, Baoli and Dematic. Headquartered in Summerville, S.C. we produce material handling equipment known for their innovative technologies, reduced energy consumption and low operating costs.
We are currently looking for a Field Engineer to support the implementation of our growth strategy in Advanced Applications. This role is located at our Summerville, SC HQ (not a remote position).
This multifunction role extends across many areas of the organization. Although primarily technical, this role will be expected to collaborate with many departments and participate in sales, customer support and project management activities. The Field Engineer will routinely work with end-user customers and our dealer network.
What we offer:
Essential Duties and Responsibilities:
* Function as the SME (subject matter expert) for advanced applications which include telematics, and truck and pedestrian awareness systems, both software and corresponding hardware
* Install product hardware at customer locations, may include both facility installations and installations on industrial trucks
* Configure customer sites using software programs
* Support sales staff and dealers during the sales process by answering questions and providing feedback
* Manage multiple customer projects with varying hardware and software products
* Coordinate with application engineers, technicians, and dealers to complete projects on time, within budget, and to customer expectations
* Assist in defining project scope, objectives and execution.
* Assist with new product development
* Assist with customer service
* Assist in conducting product training sessions both in digital and in-person formats
* Assist in monitoring project performance
Tasks and Qualifications:
Qualifications:
Forklift service or forklift production experience a plus
Technical training/Bachelor's degree in Engineering (Software, Computer Science, Electrical) or related desired
Computer skills required: Intermediate level skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, OneNote, Teams). Additional experience with CAD type software a plus.
Comfortable learning new software
Mechanical aptitude
Electronic equipment experience is desired
Ability to lead projects with limited supervision
Strong communication skills, both verbal and written
Team-oriented
Customer focused
A focus on performance and results
Must be dependable, pay attention to detail, and show strong initiative
Must have excellent organizational skills
Prior experience in customer support is a plus
Prior forklift or telematics experience is a plus
Education:
Technical Bachelor's degree in Engineering (Software, Computer Science, Electrical) or related desired OR equivalent work experience in forklift service or forklift production