Location: Austin,TX, USA
Tesla is seeking an experienced and dynamic Field Manager to provide Technicians/Electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Manager will be responsible for most, if not all, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.
* Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
* Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice
* Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
* Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
* Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews. Provide necessary On-boarding and training resources to Field Service Technicians
* Responsible for the day to day operation. Including acting on actual events, arrange resources and monitor the progress
* Will have Commercial or Utility Scale Industrial Storage experience preferred with 2+ years experience creating Scopes of Work for maintenance or electrical services
* Will have 5+ years of experience working within maintenance, operations, and management
* Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word
* Experiencing writing Root Cause Analysis and Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred
* Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred
* Valid driver's license required