Field Manager
: Job Details :

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.

The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.

Fay cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Field Manager to join our team.

Reporting to the COO of Constructive Renovations, the Field Manager ensures high-quality results in field construction by supervising contractors and suppliers. This position maintains a safe work environment, conducts safety inspections, and ensures quality workmanship in accordance with project approval documents. The role communicates with contractors and homeowners to oversee renovations from start to finish and ensures inquiries are addressed promptly and efficiently.

This position acts as a liaison with project management, reporting on inspections, subcontracting, progress, and delays while proactively resolving site issues. Additionally, this position prepares accurate cost estimates for home renovations aligned with homeowner needs and budgets. The role includes facilitating competitive bids, managing project budgets, overseeing pricing, photos, and material decks, and ensuring quality control.

The role is responsible for meeting defined sales targets and selling and upselling services and products that enhance renovations. This position involves closing sales by securing signed contracts and deposits and ensuring that all homeowner expectations are documented and fulfilled.

What you will do for Constructive Renovations:

• Review and manage approved bids, ensuring all documentation is complete and accurate while managing project billing for timely and accurate invoices
• Lead and participate in team projects and initiatives including sales development and quality assurance
• Coordinate with contractors to confirm project timelines, and deliverables and facilitate effective communication throughout the project lifecycle as the primary point of contact
• Implement and monitor quality control measures, conducting regular site inspections and audits to ensure compliance with established standards and specifications
• Maintain comprehensive documentation, including contracts, change orders, and correspondence with contractors and clients while updating the software system with the latest communications
• Monitor renovation repairs to ensure turn times meet or exceed company policy and source quality control inspections as per company guidelines
• Provide outstanding customer service to clients and vendors through clear, courteous, and professional communication
• Coordinate necessary actions across departments to achieve set goals and track essential team objectives daily
• Train new team members on company policies, procedures, and project management practices to ensure they are equipped to perform effectively in their roles
• Develop domain knowledge of Fay's business to include an understanding of organizational objectives
• Ensure compliance with Fay's policies, processes, and practices. Successfully complete all department and company-required training
• Model Fay's Values, Operating Principles, ethical standards, professionalism and code of conduct
• Demonstrate behaviors that align with Fay's Values and Operating Principles.
• Perform other duties and responsibilities as assigned

What you will bring to Constructive Renovations:

• Bachelor's degree in Constructive Management, Business, or related field (or equivalent combination of years of experience with High School diploma/GED)
• 5+ years' experience in remodeling, REO, or construction management, including managing renovation projects for a portfolio of properties
• 5+ years' experience in mortgage servicing or construction with demonstrated client relations and support experience
• 1+ years' experience in sales, negotiation, and customer service in a fast-paced environment
• Proficiency in the scope of work, materials, labor costs, construction timelines, and project management
• Strong skills in MS Word, Excel, and PowerPoint
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
• Collaborative and consultative work style
• Client-focused with strong execution skills and results orientation
• Strong analytical skills coupled with sound judgment; strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills with the ability to effectively lead teams
• Ability to manage and lead change; agile; high learning agility
• Strong attention to detail; strong quality and compliance orientation
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.