Overview:As a successful Field Marshal Team member, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse tournaments at a Sports Force Parks. This individual is responsible for providing exceptional customer service and hospitality to all guests throughout the park. This individual understands that they have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests. Responsibilities:
- Ensure we are greeting guests with a smile and positive attitude.
- Ensure that guests understand the park layout and direct them to their assigned field.
- Understand events happening on any given day to ensure guest experience is of the highest quality.
- Be familiar with the Sports Force Parks Facility Guidelines and Code of Conduct policies.
- Be familiar with the rules/regulations of the tournament.
- Introduce yourself to the coaches and umpires upon their arrival for each game. Ensure they know you are there if they need anything.
- Ensure correct teams are at correct field.
- Locate any missing teams, notify Field Lead if a team is late or does not show up.
- Ensure that score card is completed after game with official and coaches' signatures and officials rating.
- Notify Field Lead in the event of any situation where you need additional support.
- Radio UIC/Assignor beginning of last inning.
- Constantly check water and notify maintenance if refills are needed.
- Ensure game balls are at the field before each game begins.
- Account for all game balls at end of each game
- Ensure all trash is cleaned between games walking the perimeter fence both inside and outside the fence/ field. Pick up any trash in dugouts including sweeping.
- Present trophies and awards when needed.
- Turn off any lights the end of the night, return scoreboards, cards, any and all items left in scorer's booth.
- Support the operations of the business including Park opening and closing procedures, cash controls and all other functions in operating a customer service-based environment.
- Provide exceptional customer service to customers on-site throughout the duration of the tournament/event and offer support during other programing events at the park.
Qualifications:Required:
- Willingness to work long hours and weekends seasonally as the business requires.
- Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift.
- May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties.
- Must be able to work well in a fast-paced environment in large, crowded areas of outdoor park.
- Routinely exposed to extreme hot/cold weather conditions.
Preferred:
- Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards.
- Cash handling or check out experience is preferred but not required.
- Ability to operate personal computer, including ability to effectively use scanning equipment.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Ability to work independently and as a team member.