Field Operations Manager
: Job Details :

Job ID Number

R4119

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

The Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.

Job Description

We are seeking a highly skilled Field Technician to join our IT team. This position will be full-time, hybrid, and is a contract position for 12 months.

What You'll Do

• Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems

• Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc

• Provide expert level escalation and technical leadership

• Support and maintain all customers software and systems, including servers, workstations and software

• Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government)

• Perform system maintenance activities through error reports, user modification requests and system problems.

• Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)

• Learn and Support MAC Laptops/PCs (on a limited basis)

What You'll Need

• 3 years of experience in Field Technician Support

• Desktop & laptop support

• Handheld devise support

• Networking and Software support

• Peripheral support and Telephone support

• CAT5 installation experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to ...@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.