Field Operations Specialist
Position Summary:
The Field Operations Specialist is a corporate role responsible for supporting the successful operation of national franchise branches across the US. This role focuses on delivering initial hands-on training to franchisees and branch staff, ensuring they understand and follow established processes and procedures. The Specialist will frequently travel to different locations to support new branch openings, train new hires, and provide additional operational support as needed. The position requires strong operational experience in the staffing industry and the ability to work independently while representing the company in diverse environments.
Travel Requirements:
- Up to 50% overnight travel.
- Extended trips of 2-4 weeks at a time, with approximately 120 travel days per year.
Essential Duties and Responsibilities:
- Provide on-site training to franchisees and branch staff, focusing on company processes, compliance standards, and operational procedures.
- Assist with the successful launch and initial setup of new branches, ensuring teams are fully trained and equipped to run daily operations.
- Support existing branches by delivering refresher training and helping resolve any operational challenges.
- Act as a field resource during high-demand periods, such as hurricane clean-up or other large-scale projects, to ensure smooth and efficient operations.
- Collaborate with regional management and other corporate teams to ensure consistent operational standards across all branches.
- Travel extensively to branch locations as needed to provide operational support and address any training gaps.
Qualifications:
- Experience: 3-5 years of staffing industry experience, preferably within a daily or weekly pay model.
- Training Skills: Experience in delivering structured training sessions and mentoring others on operational best practices.
- Technical Skills: Proficient in Windows-based software, including Microsoft Word, Excel, Internet, and Outlook.
- Communication Skills: Strong written, verbal, and interpersonal communication skills.
- Customer Service: High level of customer service orientation and ability to build positive relationships.
- Organization: Demonstrated ability to prioritize tasks, handle multiple assignments simultaneously, and maintain high levels of accuracy.
- Adaptability: Flexibility to handle changing workloads, travel demands, and diverse operational needs.