Location: Indiana,PA, USA
Field Operations Supervisor Apply locations Whiting, IN time type Full time posted on Posted 2 Days Ago job requisition id JR000####### UTLX Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Union Tank Car Company (UTLX) manufactures, leases, and repairs railcars in North America for railroads and industrial companies. We offer competitive compensation, an excellent benefits package, and an opportunity to become part of a top-notch team where enthusiasm, expertise, and progressive thinking are encouraged and valued. Position Summary: The Field Operations Supervisor role is to provide value-driven customer service by ensuring productive and efficient car repair operations at a site level. In addition, the Field Operations Supervisor unifies a talented workforce with strategic plans for achieving business expectations and meeting production demands set forth in partnership with the customer(s). Supervisor Responsibilities: Manages and directs personnel. Is responsible for the overall direction, coordination, and evaluation. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Essential Functions: Lead the team and foster a culture centered on Safety and Quality. Actively Supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks. Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards. Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, in alignment with the companys strategic plan and departmental goals. Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling to meet productivity needs and performance expectations. Effectively manage employee work schedules by ensuring adequate coverage to achieve appropriate work-life balance and meeting customer needs. Actively participate in Safety and Quality audits for ensuring regulatory compliance and customer expectations are maintained. Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and for providing real-time updates to customers as required. Complete weekly report and KPI tracking, such as repair turnaround time and cost efficiency, for communicating site level operational and financial performance to the Regional Operations Manager. Lead a daily team huddle (toolbox talks) to review safety protocols, discuss daily goals, ensure site expectations and individual needs are clearly identified, and to ensure all employees are aligned with car repair plans and priorities. Supports continuous improvement initiatives, including maintaining/establishing visual management processes. Identifies employee training needs and coordinates resolution with appropriate resources. Ensures all billing is reported timely and accurately. Responsible for completion of new hire onboarding process, including 30, 60, 90 reviews and Tank University (a comprehensive training program) attendance for supporting employee development. Other duties as assigned. Skills / Specifications: Knowledge of safety protocols and quality control processes. Ability to conduct and participate in safety and quality audits. Goal setting and performance management. Recruitment, training, and scheduling skills. Effective scheduling management. Identifying and addressing training needs. Proficiency in maintaining and analyzing reports. Strong communication skills for updating customers and management. Leadership and team-building skills. Ability to conduct daily team meetings and align team goals. Knowledge of continuous improvement methodologies. Experience with visual management processes. Strong customer service skills. Ability to maintain a presence and address customer concerns. Experience in employee development. Conducting performance reviews and coordinating training. Accuracy in billing and reporting. Education / Experience / Qualifications: High School diploma or equivalent required. Bachelors Degree or some college preferred. Proven experience in a supervisory or managerial role, preferably in a field operations or car repair environment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Commitment to fostering a culture of safety and quality. Proficiency in safety and quality management practices. Ability to manage performance goals and meet productivity targets. Experience in recruitment, training, and employee development. Competence in reporting, KPI tracking, and financial management. Knowledge of continuous improvement methodologies and visual management processes. Strong customer service orientation. Billing and financial reporting experience. Detail-oriented and highly organized. Ability to balance multiple priorities and meet deadlines. Strong problem-solving and decision-making abilities. Working Conditions: Must be able to traverse the operations facility. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Ability to work extended hours when needed. Why Join Our Team? We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals which is why we offer: Tuition Reimbursement, Medical, Dental, Vision. Company-paid employee and dependent life insurance. Company-paid sickness and accident income. 401k matching. Annual safety shoe reimbursement and prescription safety wear. Holiday pay 10 Total - Day 1 of employment. Vacation. Marmon employee discount program. Salary Range: 70,000.00 - 85,000.00 annually. DISCLAIMER: This job description is only a summary of the typical functions of the job and not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. EEO Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careersmarmon.com, and please be sure to include the title and the location of the position for which you are applying. About Us With more than 100 autonomous manufacturing and service businesses, Marmon Holdings, Inc. may be the biggest company youve never heard of. Part of Berkshire Hathaway Inc., Marmon is a global industrial organization comprising 11 diverse groups with 20,000-plus employees and $10 billion in annual revenue. As leaders in every industry we serve, Marmon companies have earned a great degree of independence. And our people thrive on an entrepreneurial spirit. At the same time, our group structure gives every Marmon company access to the expertise of other Marmon companies serving the same or related markets and customers all with the support of the entire Marmon organization. Working together, we become something more than the sum of our parts. We become the most reliable solution provider for a broad range of industries and customers worldwide. In every case, Marmons success is due to our people. People with talent, drive and high ethical standards. People who are following their passions and building their careers across Marmon. Want to learn and perfect your craft? Want to sharpen your skills while helping to solve challenges for our customers and our world? Looking for a chance to grow within or perhaps outside your field? Find a Marmon company that matches your passion. And see what you can do with the support of a team that values your contribution. J-18808-Ljbffr