Location: Berlin,MD, USA
Exciting Career Opportunity: Join us in the thriving Berlin, Maryland Market!
Are you interested in working more than just a roofing and siding company? G Fedale is a trusted partner dedicated to excellence in every aspect of our work. We are the one of the fastest growing roofing and siding companies in the tri-state area. Repeatedly voted as top work places in Delaware. With a legacy spanning 18 years, we have established ourselves as a leader in the industry, serving residential and commercial clients with top-quality craftsmanship, exceptional customer service and unwavering integrity.
Summary:
The Field Project Ambassador is responsible for generating leads, maintaining positive relationships with customers and subcontractors, and ensuring high-quality craftsmanship and service on all projects. This role involves visiting project sites, engaging with homeowners, assisting with project start-ups, and providing detailed feedback to enhance the company's performance. The Ambassador must be proactive, detail-oriented, and capable of handling multiple responsibilities in a dynamic environment.
Essential Duties and Responsibilities:
* Lead Generation & Relationship Building:
* Visit neighborhoods with active projects to canvass for potential leads, identifying homes with visible storm damage or potential needs.
* Engage homeowners one-on-one to explain the value of the company's products and services, ensuring they understand the benefits and potential of the offered solutions.
* Establish and maintain strong relationships with customers throughout the project lifecycle, ensuring they receive timely updates and feel supported.
* Leave promotional material at homes where direct contact was not possible, ensuring continuous brand visibility.
* Project Monitoring, Support & Coordination:
* Accompany the Project Manager to job sites, assist with initial project specifications, and confirm measurements and materials provided by the Estimator.
* Monitor the progress of projects by visiting sites regularly, communicating with work crew leaders, and addressing any issues that could impact project timelines.
* Perform final inspections of completed projects, document outcomes, and ensure all details are communicated back to the Project Manager and other relevant teams.
* Take detailed photos of project sites before, during, and after work to document progress and craftsmanship, ensuring accurate records are kept.
* Insurance Coordination & Damage Assessment:
* Perform inspections for storm damage, complete necessary scope sheets for roofing, siding, and interiors, and upload all required documentation to the CRM system.
* Assist in on-site meetings with insurance adjusters, providing ladder assistance if needed, and ensuring all interactions and findings are documented in CRM.
* Manage and coordinate the collection of shingle and siding samples, ensuring all samples are promptly delivered to the Insurance Coordinator for processing.
* On-Site Management & Assistance:
* Manage project start-ups by arriving early, placing G. Fedale signs, introducing the crew to the homeowner, and reviewing all job details with both parties.
* Ensure that any additional work identified during the project is communicated to both the customer and the Project Manager, with appropriate documentation provided by 2 pm on the day of identification.
* Complete and/or Assist crew with repairs, tarping, and other on-site needs as necessary, ensuring that all actions are documented with photos and uploaded to the CRM.
* Customer Engagement, Payment Collection & Feedback:
* Proactively engage with homeowners to build rapport, set expectations, and ensure they feel supported throughout the project.
* Collect payments at designated milestones, address any issues promptly, and request positive reviews and referrals upon project completion.
* Provide detailed feedback to management on customer interactions, project challenges, and opportunities for business growth.
* Event Participation & Promotion:
* Plan, organize, and participate in trade/home shows and events that showcase the company's products and services.
* Deliver marketing messages and collect homeowner contact information at events, ensuring that all leads are promptly followed up.
* Provide feedback to management on the effectiveness of events and suggest improvements for future participation.
* Administrative Duties & Reporting:
* Maintain up-to-date records of all activities, including lead generation, project monitoring, and customer interactions, ensuring that data is accurately entered into the CRM system.
* Provide regular updates to management on project status, lead generation outcomes, and customer feedback.
* Complete other tasks as assigned by management, with a focus on continually improving productivity and results.
Requirements:
* Education:
* High school diploma or equivalent required. A college degree or additional training in construction, sales, or customer service is a plus.
* Experience:
* 1-2 years of experience in sales, construction, or customer service roles. Experience in the home building, remodeling, or renovation markets is highly desirable.
* Familiarity with multi-station phone systems, CRM software, and the ability to work with contracts and insurance claims related to construction services.
* Skills:
* Familiarity with using technology such as computers, emails, apps and a service-oriented CRM software.
* Strong customer service skills, with the ability to manage challenging situations and provide clear communication to customers, staff, and vendors.
* Excellent oral and written communication skills, with the ability to effectively engage with customers and team members.
* Ability to multitask, prioritize, and react quickly to changing situations, with strong analytical and problem-solving skills.
* Proficiency in basic math and familiarity with construction materials and processes.
* Other Requirements:
* A valid driver's license with no DUIs or restrictions on company-related driving.
* A clean, reliable, and insured personal vehicle for work-related travel.
* Traits such as honesty, integrity, strong time management, and the ability to work independently or as part of a team.
* Physical ability to navigate job sites, climb ladders, and lift materials up to 50 pounds.
Physical Demands:
* Ability to walk around office, warehouse, and neighborhood sites.
* Ability to climb and descend a ladder and stairs, work in seated or standing positions for extended periods.
* Ability to drive to and from offsite meetings, manage on-site inspections, climb, navigate, and work on residential and commercial roofs.
* Ability to lift and carry up to 50 pounds.
EEO Statement:
G. Fedale General Contractors is an Equal Opportunity Employer. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.