Field Resource Coordinator - Roseland, NJ
: Job Details :

Job DescriptionUnless specifically stated otherwise, this role is On-Site at the location detailed in the job post.DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.Department SummaryThe In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.Job Duties and ResponsibilitiesField Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments. What's in it for you?$24.85/hourGreat promotional opportunitiesComprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursementPrimarily responsible for:Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing;Working with technicians to accommodate same day customer appointments;Tracking and communicating appointments' progress with field management;Referring and assigning additional jobs to external subcontractors;Answering incoming customer calls that arise and handling/transferring appropriately;Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy.Spanish bilingual is a plus.Additional Qualifications/ResponsibilitiesSkills, Experience and RequirementsEducation and Experience:Bachelor's degree from a four year college or university is a plus; or a combination of education and experienceSkills and Qualifications:Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer serviceEffectively communicate, both written and verbally, with all levels of the organizationAppropriately organize, prioritize, and monitor tasks for effective and efficient work completionAdjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environmentHave the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) softwareVisa sponsorship not available for this roleSalary RangesCompensation: $24.85/HourBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan