FIELD SERVICE BUSINESS IT LEAD
: Job Details :

Job Description:

This is a position in Corporate IT, to primarily work with the Field Service Business Leads, and Management.

Responsibilities Include:

Managing the IT Services to the Field Service Business, for the Field Service Applications (e.g. Oracle R12 and the Boundary Applications).

This includes:

* Incident and Escalation Management

* Change Management to requirements

* Project Management of IT Deliverables

* Cost Tracking, working to budget requirements

* Working with internal and external providers.

* Reporting and tracking of Activity

A key responsibility, is managing the Field Service business engagement with IT, at various levels, and managing the; support, changes, enhancements and projects, to the required service level requirements.

This position will be responsible, in working with the business leads, for; analysis, design, and troubleshooting system issues; documenting business requirements and technical specifications; identifying best practices; proposing technology solutions; performing system testing; providing configuration, implementations, and end-user support of Field Service Users and Operations.

Must be able to present solutions recommendations for business issues and requirements, that are IT supportable and align with the IT strategy, in working with the development team, support team and external providers.

The Field Service Business IT Lead will provide support to Field Service operations worldwide for the Field Service Systems including Oracle EBS Modules of: TeleService, Service Contracts, Field Service, Depot Repair, Install Base, plus integrations and support for other Field Service applications, tools and reporting.

Experience of Customer Licensing and Subscription Services is preferred

Office Location: At any Advantest site

* Oracle EBS Techno (30%) / Functional (70%) experience in Oracle Field Service Modules (TeleService, Service Contracts, Field Service, Depot Repair, Install Base), plus Spares Planning, Purchasing, Inventory, iProcurement, and Order to Cash (Order Management and Shipping).

* University Bachelors or Master Degree in Information Technology, Computer Science, Business Administration or equivalent

* Several years of experience, working in IT, Field Service, or both

* Knowledge and experience of Field Services processes and operations

* Project Management experience and skills, managing projects, teams and budgets Certification is preferred.

* ITIL experience and skills. Certification is preferred.

* Good analytical skills in solving and managing technical issues

* Ability to work with people across different countries, cultures and at different levels within the company.

* Good communication, and English language skills

* Structured approach, and strong collaborative skills

* Willing and eligible to travel internationally and domestically up to 15%.