Field Service Coordinator
: Job Details :

Position Purpose:As the direct point of contact for both internal and external customers, the Field Service Coordinator is responsible for directing and supervising the daily activities of the Field Service staff, with the goal of ensuring customer satisfaction through timely and accurate completion of repair and maintenance work orders.Essential Job Functions:* Schedule all field service work and assign technicians to specific jobs.* Oversee all work to ensure work is completed to customer's satisfaction.* Answer incoming calls from customers; provide basic technical advice, advise customers of estimated repairs, costs and expected dispatch of technician.* Charge out all work orders (internal & external), in a timely, profitable manner.* Maintain and produce accurate records of discussion or correspondence with customers, vendors and associates.* Supervises the quality of work performed and sees that standards of performance are maintained.* Sees that field tickets and work orders are properly handled, that proper entries are made concerning time and overtime and that parts and equipment used are accounted for.* Work with customers to resolve any complaints/issues.* Maintain a safe, lawful working environment for field technicians.* Ensure company assets are maintained for optimum productivity and cost control, including primary service trucks, tools and supplies.* Work closely with the Shop Supervisor to coordinate intra-department activities.* Work closely with the Parts Department on delivery, pricing, and returns.* Work closely with the Sales and Rental Department to provide technical and repair support.Supervisory Responsibilities:No Supervisory ResponsibilitiesEducation and/or Experience:High School diploma: Trade School (2 yr. degree) preferred3+ years' experience in the Heavy Equipment Industry.Physical Demands:This position requires sitting, stooping, kneeling, pushing, climbing, moving and reaching overhead and working overhead.Ability to lift up to 25 lbs. and work inside and outdoors in various climate and temperatures.Work Environment:This position is exposed to work near moving mechanical parts, electrical systems, hazardous materials, fumes, airborne particles and moderate noise levels. Appropriate PPE gear must be worn as required.Computer Skills:To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.Certificates, Licenses, Registrations:Must have valid Driver's License to operate company vehicles.Must complete MSHA, First Aid, and CPR certifications as required.Must complete in-service training as required.Power Equipment Company offers comprehensive benefits to include:* Health, Dental and Vision* Life Insurance and AD&D* Disability Plans* HSA & FSA Accounts* 401(k) + Company Match* Generous PTO and Paid HolidaysVisit us at www.power-equip.com#PE