Location: Fort Worth,TX, USA
Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits! Our client is currently seeking a qualified Field Service Desktop Technician to join their team onsite at Fort Worth, TX. This candidate must be able to travel to Wichita Falls, TX. This is a long term contract opportunity and the technician will be working the hours of 8:00am to 5:00pm, Monday to Friday, with some monthly travel.Duties and Responsibilities:
Coordinating with facility shipping and receiving for delivery of training equipment to designated space
Deskside hardware and software support (DSS) service
Update of ITSM tool and asset management system of record where applicable
Unboxing and setup of training room equipment to include PCs, peripherals, cable management
Imaging of training room equipment and end user PCs
Assignment of static IP addresses for network printers per client direction
Operational testing and support of training room equipment and site user needs
Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers
Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable
Physical IMACD (Installs, Moves, Add, Changes, and Deletions)
Hardware refresh of aging hardware with the new device based on the end user profile
Smart hands support of additional equipment as required under the direction of the client
Skills and Qualifications:
Basic technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks
Experience imaging PCs
Experience working with incident management tools and software packages
Knowledge and experience working with MS Office Suite and other relevant software programs
Problem solving and analytical skills
Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
Verbal communication that is polished and professional and easy to understand over the phone when needed
Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
Must demonstrate active listening skills that can collect accurate and detailed information
Ability to understand the technical implications of business decisions and requests
Ability to defuse tense situations and focus on the issue at hand
Ability to translate technical language into user-friendly information
Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders
Capability to learn and support new applications
Must have valid DL and clean MVR and own transportation
Must have the ability to travel to other locations as needed
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. #INDCCStaffing