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As a FieldService Engineer I here at Honeywell, you will responsible for effectivelyproviding services to support the on-site installation,upgrades, start-up, maintenance, and operation of automation controlsystems & advanced manufacturing software applications, drive systems,manufacturing systems, industrial networks and the individual products whichcomprise these systems.You will havethe opportunity to be a servant leader or coach atthe same time exponentially grow your knowledge and expertise. Support a Teamto prioritize work, aiming at greater business value with short deliverycycles. Collaborate with constant and honest feedback, contributing to a cultureof continuous improvement. This culture/mindset creates a sense of empowermentamong self-motivated teams and, as a consequence, stimulate the collectiveintelligence. You will focus on providing customers with maintenance andmodernization services on Honeywell's EPKS/DCS (80%of the time) and QCS (20% of the time) Platforms.The role requires you to be self-supporting and includes on-site maintenance,performing system diagnostics & analysis, troubleshooting problems,installing new systems & replacing parts.The annual base salary range for this position in Californiaand New York (excluding most major metropolitan areas), Colorado, Connecticut,and Hawaii is $73,000 - $ 91,300. ForWashington and most major metropolitan areas in New York & California, theannual base salary range is $73,000 - $ 91,300. Please note that this salaryinformation serves as a general guideline. Honeywell considers various factorswhen extending an offer, including but not limited to the scope andresponsibilities of the position, the candidate's work experience, educationand training, key skills, as well as market and business considerations.In addition to a competitive salary, leading-edge work, anddeveloping solutions side-by-side with dedicated experts in their fields,Honeywell employees are eligible for a comprehensive benefits package. Thispackage includes employer subsidized Medical, Dental, Vision, and LifeInsurance; Short-Term and Long-Term Disability; 401(k) match, Flexible SpendingAccounts, Health Savings Accounts, EAP, and Educational Assistance; ParentalLeave, Paid Time Off (for vacation, personal business, sick time, and parentalleave), and 12 Paid Holidays. For more Honeywell Benefits information visit: The application period for the job is estimated to be 40days from the job posting date; however, this may be shortened or extendeddepending on business needs and the availability of qualified candidates.KEY RESPONSIBILITIES:
- Provide ongoing support for Honeywell control systemsinstalled at the customer sites throughout the mid-west.
- Handle customer service-related issues while fostering thecustomer relationship and working to solve technical problems on site.
- Deal directly with and communicate effectively with plantoperators, plant management, 3rd party vendors and other
- Honeywell personnel insupport of service operations.
- Collaborate with Honeywell's Global Technical AssistanceCenter to implement solutions for the installed base where applicable.
- Perform scheduled maintenance and ad-hoc work on Honeywellhardware and software following procedures and schedules.
- Troubleshoot and analyze issues under both normal andabnormal conditions.
- When required, play an active role in various projects suchas upgrades, new installations or new functionality for customers.
- Work with contractors to review and ensure the unit/packageis installed to specifications.
- Coordinate work with other groups to ensure meetingcommitments.
- Ensure regular updates of antivirus software across allHoneywell EPKS customer sites.
- Ensure regular Windows OS updates across all Honeywell EPKScustomer sites.
- Perform standby duties and respond to callouts as requiredby procedure.
- Create and maintain backups for servers and workstations.
- Sustain proficiency in all products and services that thecompany offers. This includes staying current with installation
- standardmethodologies, equipment protocol, and safety guidelines.
- Support plant outages for Honeywell EPKS customer sites.
- Support machine outages for Honeywell QCS customer sites.
- Provide on-site pre-start-up, start-up, contracted servicework, warranty, troubleshooting, and training of Honeywell products, and ensureequipment is operational and free of defects.
- Accurately document the work that is performed at a customerfacility and/or project staging area. Professionally document work completed onperiodic preventive maintenance as well as intermittent corrective maintenancetasks.
- Complete monthly preventative system maintenance checklistson time.
- Prepare monthly reports using Excel, Word, and PowerPoint.
- Review product prints and specifications.
YOU MUST HAVE:
- High School Diploma
- Continuously pass customer's background checks and randomdrug testing.
- 1 year of professional experience in an engineering ortechnical field/and or Military experience in electronics programs may beconsidered equivalent to this typical qualification.
- Valid driver's license
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Ability to lift and/or move up to 50 pounds.
- Must be able to walk and stand 8 hours per day.
- 1 year of experience using Basic Windows OS and MicrosoftOffice applications
- Be able to perform frequent climbing, kneeling, reaching,pushing, pulling, lifting, and grasping.
- Knowledge of system installation, configuration, andmaintenance.
- Understanding of electrical and mechanical systems whereHoneywell technology is installed will be an added advantage.
- Proficiency in using diagnostic tools and software.
- Engineering or technical fields may include field service,technical operations, industrial maintenance, process automation, heavymanufacturing, prior military experience, development and/or reliabilityengineering, etc.
WE VALUE:
- Veterans
- Bachelor's Degree in Engineering, Computer Science,Information Technology, Science, Technology, Math
- Associates Degree in Industrial Engineering or Technology
- Ability to work safely within the Honeywell/Customer HSErequirements.
- Technical expertise in system hardware and software.
- Familiarity with Honeywell products and systems.
- Ability to read and interpret technical manuals andschematics.
- Strong attention to detail and organizational skills.
- Proficient in using Microsoft Office Suite and otherrelevant software.
- Commitment to obtain and maintain L3 CEAT certificationwithin 18 months of hire (Training is given to achieve this)
- Experience with industrial process control fieldinstrumentation.
- Networking experience.
- Previous experience working in a Field Service Technicianposition.
- Previous technical/installation experience.
- Previous customer service experience.
- Critical thinking and troubleshooting skills; capable oflearning available analysis tools to solve complex system or process problems.
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary,cutting-edge work, and developing solutions side-by-side with dedicated expertsin their fields, Honeywell employees are eligible for a comprehensive benefitspackage. This package includes employer-subsidized Medical, Dental, Vision, andLife Insurance; Short-Term and Long-Term Disability; 401(k) match, FlexibleSpending Accounts, Health Savings Accounts, EAP, and Educational Assistance;Parental Leave, Paid Time Off (for vacation, personal business, sick time, andparental leave), and 12 Paid Holidays. For more information visit: click here The application periodfor the job is estimated to be 40 days from the job posting date; however, thismay be shortened or extended depending on business needs and the availabilityof qualified candidates.
Additional Information
- JOB ID: HRD245821
- Category: Customer Experience
- Location: HON LOC NOT AVAIL IN STATE,Iowa,Iowa,99999,United States
- Nonexempt
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.