Location: Hanover,NH, USA
Note: All candidates must be located withing driving distance to Hanover, New Hampshire.
Field Service Engineer Level I Responsibilities and Qualifications:
* Responsibilities:
* Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
* Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
* Basic Qualifications:
* Bachelor's Degree in Engineering/Technology or related discipline; or
* Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
* Preferred Qualifications:
* Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
* Coursework in Network Engineering, Robotics, or Electronics.
* Experience working in a hospital environment.
Field Service Engineer Level II Responsibilities and Qualifications:
* Responsibilities:
* Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
* Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
* Provide coaching and mentoring as needed.
* Basic Qualifications:
* Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
* Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
* Preferred Qualifications:
* Bachelor's Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
* Coursework in Network Engineering, Robotics, or Electronics.
* Experience working in a hospital environment.
* Knowledge of FDA regulations for medical devices and Quality Management Systems.
Shared Responsibilities for both Levels:
* Thoroughly document all service events according to Omnicell's policies and procedures.
* Meet company guidelines for response time and service levels.
* Escalate product bugs, malfunctions, and design issues through support channels.
* Participate in various staff meetings.
* Maintain service quality and customer satisfaction.
* Manage parts inventory and return materials process.
Work Conditions for both Levels:
* Must be able to lift 50 lbs. to approximately 5 ft. high.
* Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
* Frequent local travel in the primary area.
* Backup support in adjacent areas as needed.
* Provide work area at home and space for trunk stock inventory.
Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.