Field Service Engineer
: Job Details :

Position Details: Title: Field Service Engineer Location: Boise, ID Shift: Days / M-F Compensation: Hourly wage of $35 - $40 depending on qualifications and experience with OT as needed and annualized bonus Benefits: Benefits may include a pension plan (401k plan); a healthcare benefit plan including, for example, dental care; vacation and holiday pay as well as paid time off; short-term and long-term disability coverage. Travel: Primarily local. Travel as needed for training within first year of hire. Position Description: --- Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at the company's global customer locations (Micron / Boise, ID). --- Have the ability to assist in customer escalations and manage beta-site projects. --- Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality. --- Will be required to develop action plans for problem resolution and be able to present to internal and external customers. --- Develop improvements for processes, hardware, and software for continuous improvement of company equipment / business operations. y Requirements: --- Solid hands-on trouble shooting foundation (no parts replacers) and aptitude to learn a variety of technical systems. --- Fundamental understanding of Ohm's law and Kirchoff's voltage law --- Knowledge in any or all of the following areas is a strong plus: wafer fab, closed-loop gas, and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids. --- Basic troubleshooting techniques in repairing complex microprocessor -controlled electromechanical systems. --- Safety mentality. --- Maintain strong organizational and leadership skills. --- Ability to handle multiple tasks simultaneously. --- Working knowledge of Oscilloscope's and DVM's. --- Clear and concise (English) verbal and written communications. --- Knowledge of structured problem-solving techniques. --- Working software knowledge of MS office. --- Strong positive attitude with excellent customer service skills. --- Ability to handle most customer situations. --- Strong positive attitude. --- Ability to work with hand tools. --- Ability to work in a team environment. --- Ability to work alone and/or with limited supervision. --- Ability to work responsibly with all the company resources. --- Be able to interpret electronic / electro-mechanical schematics and drawings. --- Must be able to work compressed workweeks and overtime when required. --- Must be able to work in a clean-room, fully suited in clean-room garments and self-contained breathing apparatus. --- Proven ability to work independently and as a team member. --- Ability to be flexible and work analytically in a problem-solving environment. --- Strong organizational and time-management skills. --- Ability to prioritize and multi-task multiple work assignments. Be able to work under pressure and to tight deadlines. --- Ability to communicate proactively and interact with internal/external contacts at any level. Strong verbal and written communication skills. --- Ability to handle private and confidential information in accordance with company's interest and policies, legal requirements, and business ethics.