Location: Boise,ID, USA
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a SIG Field Service Representative Engineer, you will handle customer support through the performance of on-site installation, leading diagnoses, repairing complex equipment and systems. You will also be involved with quality checks prior to shipment and approve the operational quality of system equipment. You will provide initial instruction to partners on the installation, operation, and maintenance of the system and serve as company liaison with partners on administrative and technical matters for assigned projects. A SIG FSR will interpret partners needs and identify if the responsibility for resolution falls under sales personnel, Business Operations Analysts or design engineering. You will also prepare reports for analysis of product failure trends and serviceability issues. This position may include any aspect of field support and is not limited to system hardware and software. You will work directly and indirectly with diverse cultures and nationalities as well.
Job Responsibilities and Expectations:
* Travel to remote partner sites to provide on-site installation support.
* Develop a partner training plan for assigned equipment.
* Ensure installation documentation is detailed and complete for remote partners.
* Promote partner self-sufficiency through training and frequent communication.
* Provide training to remote FSR team members.
Partner Support
* Facilitate bi-directional communication between appropriate partner groups and SIG Engineering.
* Partner with the BOA team for unique customer information needs (quotes, RMA).
* Coordinate new equipment installation schedules, upgrades and modifications to meet partner needs.
* Aid maintenance personnel in the identification and rectification of outstanding and difficult system failures.
* Track material returns for warranty repaireplacement.
* Generate Field Reports to document issues, equipment modifications or system failures that will influence the equipment.
* Connect with remote partner on at least a weekly basis to proactively address issues and provide unsolicited assistance.
* Respond to partner needsequests within 24 hours to avoid long delays with remote partners.
* Assist partners with spares management as necessary.
Equipment Performance and Improvement
* Supervise operational, maintenance, and performance data, including partner pass downs, to understand outstanding processes and issues at each site.
* Supervise both equipment and PCB RMA data.
* Make appropriate recommendations to reduce field failures.
* Analyze repetitive system failures and provide detailed failure analysis.
* Present unbiased feedback from the field to internal and external team members.
* Document equipment or process deficiencies using field andor experimental data and make recommendations for feasible solutions.
Field Qualifications/Upgrades
* Using DOE process, perform field qualification for new equipment, subassemblies, and design changes.
* Track results and document in an appropriate report format.
* Track equipment upgrades for easy reference.
Engineering Support
* Maintain the highest level of proficiency on SIG designed equipment.
* Aid in requirement specifications (RS) and design reviews, giving input that will aid in manufacturing, support, and reliability.
* Conduct reliability and feasibility experiments. Results should be documented in a report format to be shared with the various design engineering teams.
* Assist with prototype assembly and qualification.
* Coordinate prototype installation at the partner site.
* Continuously work to transition support responsibilities from SIG Engineering to Field Service.
Quality Control
* Provide guidance into the Final Outgoing Inspection (FOI) used by the manufacturing site for SIG crafted products.
* Provide feedback on manufacturing issues to the appropriate CM contact and quality group.
* Follow up on deficiencies with appropriate groups to accurate quality issues detected.
* Aid in Systems Assembly and/or CM checkout and test procedures to minimize low tech errors.
Equipment Documentation Support
* Assist with content in the equipment user's guides or other documentation.
* Compile recommended spares lists based on usage estimates.
* Provide recommendationsdirection on WEB site content that will provide Field Service team and partners easy access to all vital information needed for installation and maintenance.
* Assist with the development of maintenance and process procedures.
Safety
* Follow all site safety processes and procedures.
* Apply JHA processes when needed.
* Consistently perform job responsibilities with safety as a priority.
* Maintain work area in an organized and orderly state in accordance with Micron's 6S program and ESD policies
Requirements:
* Minimum AAS plus equivalent experience/background.
* Strong troubleshooting skills in electronics, mechanics and have basic software knowledge.
* Must have a high level of self-motivation and be able to work independently with minimal direct supervision.
* Experimental design and data analysis skills.
* Ability to balance multiple issues.
* Strong verbal and written communication skills.
* Must have strong soft skills.
* Must be willing to travel.
* Experience with MS Word, Excel and Power Point required.
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visit micron.com/careers
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at ...@micron.com or 1-800-###-#### (select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.