Field Service Engineer
: Job Details :

GLAUKOS - FIELD SERVICE ENGINEER (REMOTE)

How will you make an impact?

The Field Service Engineer III is a technical expert capable of providing advanced support in the installation, maintenance, and troubleshooting of our products in the field. This position requires a proactive and detail-oriented professional with a strong technical background and a commitment to delivering exceptional service to our customers.

What will you do?

Field Service Operations:

* Conduct on-site installations, maintenance, and repairs of complex systems and equipment.

* Diagnose and troubleshoot technical issues to identify root causes and implement effective solutions.

* Provide advanced technical support to customers and address inquiries in a timely and professional manner.

Customer Relationship Management:

* Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction.

* Collaborate with customers to understand their technical needs and provide tailored solutions.

Training and Knowledge Transfer:

* Train and mentor junior field service engineers, sharing technical expertise and best practices.

* Develop and deliver training programs for customers to enhance their understanding of our products.

Technical Documentation:

* Create and maintain accurate and detailed technical documentation, including service reports, troubleshooting guides, and installation manuals.

* Communicate effectively with internal teams, providing insights and feedback for continuous improvement.

Collaboration with R&D:

* Work closely with the Research and Development team to provide feedback on product performance, contributing to product improvement and innovation.

* Collaborate on the testing and validation of new products before market release.

Continuous Learning:

* Stay current with industry trends, technological advancements, and product updates.

* Participate in training programs and certifications to enhance technical skills and knowledge.

How will you get here?

* Bachelor's degree in Engineering or related field.

* 5-8 years of experience as a Field Service Engineer, with a focus on advanced technical support.

* Excellent troubleshooting and problem-solving skills.

* Exceptional interpersonal and communication skills.

* Ability to work independently and collaboratively in a fast-paced environment.

* Willingness to travel to customer sites as required.

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