Field Service Engineer
: Job Details :

Be part of something bigger! One of the largest global medical technology companies in the world is seeking a top military veteran technician for this role. They are advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. They have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.The Field Service Engineer is responsible for providing on-site support to customers that includes but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.Job description:- Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.- Provide follow-up service by calling customers who have recently been provided service.- Ensure service was complete and satisfactory to the customers' needs.- Accurately maintain car stock inventory, test equipment, tools, and technical data.- Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.- Display maturity and judgment in time management and expense control.- Maintain expense levels within the established guidelines for field service travel and sites visits.- Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.- Accurately maintain and utilize company vehicle as outlined by current corporate fleet policy.- Interface effectively with other departments and managers to resolve customer problems and issues.- Accountable for providing support to customers that always meet company standards of outstanding quality service.- Accountable for company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.- As a representative of the company, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment.Territory to include Upstate/Western NY, occasionally parts of PA60% travel with 1-2 overnight stays per weekBase pay and plenty of overtime, profit sharing, company car (personal use included), cell phone, all tools provided, and basic relocation assistance case by case.