Field Service Engineer
: Job Details :

Our client markets, sells, and services sophisticated scientific instrumentation that is mostly bench-top systems. Their products, which involve several technologies that encompass physics, electronics, and mechanical systems, are utilized by universities, government labs, technology startups, and multinational corporations across the US and Canada. They are currently looking for military technicians who are intellectually curious, hands-on, and natural problem solvers for a Field Service Engineer, based out of their Alexandria, Virginia office, to perform hands-on repairs and maintenance. Duties will include roughly 50% travel for on-site service and constant customer communications.As the Field Service Engineer, you will learn to support instrumentation which includes scanning electron microscopes, quartz crystal microbalance devices, electrospinning equipment, and others. These positions involve direct interaction with scientists and engineers at our customers' locations, providing exposure to some of the most exciting research in the world today.No day will be the same, but you will need to be able to:- Conduct preventative maintenance on complex instruments and follow testing procedures to ensure proper working operation.- Diagnose and repair the scientific instruments as required.- Conduct, as needed, on-site maintenance visits across the US and Canada (occasional weekend travel). Some training may be required at international vendor locations (the Netherlands, Sweden, Finland, and others).- Provide troubleshooting and repair support for customers via phone, email and using remote connection software.- Cultivate and develop positive working relationships with customers, system users, and company personnel.- Complete and submit detailed service reports.- Work with factory-based Technical Support teams around the world, identifying and isolating unique problems.- Work with the company's Application Scientists to learn best practices and perform basic customer training.Education and experience:Possess or be working on an engineering degree (for example, Electrical or Mechanical) or equivalent demonstrable experience with electronic/mechanical systems in lieu of degree from the military.Benefits:- 401(k) matching- Dental insurance- Health insurance- Health savings account- Life insurance- Paid time off