Location: Houston,TX, USA
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.
In this position...
The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
What you'll do...
* Provide repair assistance on difficult to repair vehicles to improve Customer Satisfaction and Fix it Right the First Time
* Support the product concern identification and resolution process with Product Development and Quality teams
* Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.
* Support Company initiatives that enhance the vehicle diagnosis and repair process
* Develop and author technical documents for publication
* Ability to travel overnight, as required
What you'll do...
* Provide repair assistance on difficult to repair vehicles to improve Customer Satisfaction and Fix it Right the First Time
* Support the product concern identification and resolution process with Product Development and Quality teams
* Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.
* Support Company initiatives that enhance the vehicle diagnosis and repair process
* Develop and author technical documents for publication
* Ability to travel overnight, as required