Location: Mazomanie,WI, USA
Are you a rigging rockstar? Like to travel? Love ETCs rigging products? ETC's rigging team is growing! Come join the ETC team as a Field Service Engineer in our Rigging group! This role involves providing technical support through the energization and servicing of ETCs rigging equipment, product training, and customer issue resolution. Candidates must have professional rigging installation experience.
This position involves a varied amount of travel. Annually, we host 6-7 onsite training events at our WI facility.
Excellent health and time off benefits available on day one! Retirement offerings include 401k our 100% employee owned Employee Stock Ownership Plan (ESOP).
Representative Responsibilities:
Energizes/repairs ETC Rigging systems and equipment at customer sites:
Ensures timely arrival to customer site through project management, department scheduler, and site contact.
Evaluates and installs/repairs equipment at customers venue, as designed by ETC, to ensure the correct equipment is installed and is working as designed and specified.
Performs effective end-user and technician training.
Ensures factory personnel receive completed turn-on report, corrected drawings, expense reports, and other paperwork, as deemed necessary.
Provides 24-hour customer support, by means of a company supplied cell phone and laptop.
Exceeds customer expectations for service and responsiveness.
Represents the interests of ETC through a positive and customer focused attitude.
Ensures repairs are made within the time frame agreed upon by ETC and its customers.
Informs ETC and its customers of progress, in a timely manner.
Provides technical support for rigging within ETC.
Trains internal personnel, external technicians, and customers on the proper use of ETC products:
The engineer will stay current on all of ETCs rigging equipment, including installation and repair procedures.
The engineer will be trained on all of ETCs rigging equipment in order to serve as a trainer to ETCs customers.
Ensures training workshops have adequate preparation.
Ensures training attendees are educated on ETC products.
Serves as a product expert within Professional Services and provides assistance for customer phone calls.
Serves as a rigging product expert to assist the R&D development teams.
Performs hardware and software upgrades:
Performs specified upgrade to meet customer requirements.
Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.
Employee travel:
This position is a field position requiring up to 80% of work occurring outside of an ETC office.
This position requires occasional work in the evenings and weekends.
Other duties as assigned:
Complete special projects and requests in a timely and positive fashion.
Assists other Professional Service personnel when needed
Minimum Qualifications:
Degree in Technical Theatre or related technical field with 2-3 years professional entertainment experience with a focus on rigging technology and installation or 6-8 years professional entertainment experience with a focus on rigging technology and installation.
Customer service experience
Experience with the installation and use of theatrical rigging systems.
Experience with mains voltage and 3 phase electricity.
Strong knowledge of entertainment rigging systems.
Knowledge of high-powered electrical, digital and analog control systems.
Excellent communications and interpersonal skills.
Excellent organizational and problem-solving skills.
Excellent customer service skills.
Strong degree of flexibility and independence.
Computer skills.
Able to use hand tools, power tools, and electronic test tools.
Able to travel extensively.
Must maintain an acceptable driving record and valid license.
Ability to work weekend and evenings as required.
Ability to work within a construction site.
Ability to work at heights, work from a ladder
Able to lift up to 65 pounds.