Location: Rochester,NY, USA
Field Service Engineer
Summary
Plans and performs activities concerned with installing, training, operating, and maintaining equipment. Acts as an interface with our customers to include providing remote support, on-site support, and provides training to our customers.
Main Duties and Responsibilities include the following. Other duties may be assigned.
Installs new equipment at customer's facility to ensure full functionality according to defined specifications.
Installs software and hardware upgrades at customer s facility.
Provides post-service/install trip reports.
Provides remote and on-site technical assistance to help troubleshoot, diagnose,
and repair equipment, including international and after hours support on occasion. Provides and part numbers are details to Operations to have work quotes issued.
Provides internal and external reports/documents installations and service visits.
Conducts training on the safe operation of the equipment and demonstrates skills
to customers.
Root cause analysis to determine source of problem, and recommends repair,
replacement, or other corrective action.
Provides a communication link between the customer and the company to help
ensure that effective service is provided to the customer. Effectively communicates with customers regarding machine performance and problem resolution.
Perform process qualification routines including standard performance tests and preventative maintenance visits.
Minimum requirements:
Education and/or Experience
Bachelor s degree (B.S.) in Electrical Engineering, Engineering Technology, or a related field. Or three to five years of related experience and/or training in CNC machine maintenance and electrical.
Computer Skills
To perform this job successfully, an individual should have knowledge of some of the following: Machine control software; CNC control software; MS Office (Excel, PowerPoint, Word).
Other Skills and Abilities
Excellent written & oral communication skills are required.
High level of professionalism.
Ability to work independently.
Experience in the Optics field a plus (not required).
Travel Approximately 50% travel is currently required to perform the essential function of this position