Location: Tavares,FL, USA
Position Description:
We are looking for Field Service I to deliver the exceptional customer service experience. Our goal at Wabash is to drive customer and employee success maintaining our Customer Satisfaction. This is an exciting opportunity with a leading manufacturer of stainless-steel sanitary processing equipment serving all industries used by all consumers, while working closely with a close-knit team to plan and accomplish all goals.
Essential Duties and Responsibilities:
Below are examples of the type of duties you could be responsible for:
* Installs, repairs, maintains, directs specified testing of control, and trouble shoots stainless steel processing and storage equipment.
* Ensures equipment runs at optimal levels and performs maintenance and repairs.
* Responsible for setting up, checking, and correcting operational machinery and equipment.
* Participates in the design, fabrication, installation, adjustment, qualification and operation of components and equipment systems
* Assist the Aftermarket team by actively seeking new opportunities for spare parts, service, retrofits, etc. by having professional conversations with customers regarding their future and recommending improvements in customer processes.
* Build and maintain sound business relationships and good public relations with customers to ensure their continued and/or increase business.
* Accurate and timely job and cost reporting.
* Perform TIG welding, grinding, fabrication blueprint reading, and work planning.
* Establish contacts and relationships with customers in order to build/ maintain customer database
* Assist in resolution of warranty problems to ensure customer satisfaction.
* Inspect product at regular intervals and complete all necessary paperwork and documentation regarding assembly and inspection records and procedures.
* Suggest methods improvements or alternate methods and materials to reduce cost and/or improve quality.
* Mechanical construction, welding, fabricating, and grinding.