Location: Kirkland,WA, USA
** Field Service Representative III**
Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.4 billion in FY 2020, Landis+Gyr employees approximately 5,000 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at the Landis+Gyr website
The Field Service Representative III's objective is to provide technical service expertise to improve the customers' effective use of Company solutions and to correct any system performance issues for new or expanding systems through the proactive technical review of system performance including troubleshooting. Works with system design to meet customer requirements as well as assisting with defining installation strategies. Communications of changes in Company solutions to facilitate required customer change. On-site training in installation and system operations. Demonstrated competence in Company solutions through self-training including passing competency requirements. Pre-site inspections and coordination of technical data gathering. Technical presentations directed toward training, maintenance, system support, and operations.
**Primary Statement of Duties**
Provides secondary support to Company customer service and the customer with system performance issues.
Provides assistance to customers in implementation, operation, training, and problem resolution.
Responds to all customer inquiries in a timely manner and follows through to a successful resolution.
Conducts pro-active system reviews to ensure the operation of Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
Completes detailed trip reports and documentation of customer-related activities into Customer Relationship Management (CRM), and prompt filing of expense reports.
Provides management reports that identify problems encountered by customers with the objective of providing continuous improvement information back to Company customer service, training, and engineering.
Travels when appropriate both domestically and internationally.
Creates effective customer relationships through appropriate on-site and off-site entertainment
Performs Commissioning of Company field equipment.
Resolves system performance issues while at the customer site or via telephone
Develops, maintains, and enhances safety procedures in conjunction with management.
Supports and adheres to Companys core values.
Performs other duties or responsibilities as assigned or required.
Supports and adheres to Companys Code of Conduct and Ethics Policy.
Represents Company in a positive, professional manner when working with both internal and external customers.
**Education and Experience**
Required Minimum Level of Education: Associates Degree
Required Minimum Years of Experience: 7+ - 10
Desired Education/Experience
Bachelor's degree (BA/BS) from a four-year college or university or 2 year degree from a technical institution.
7 to 10 years successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact. Experience with utility operations, Automatic Meter Reading (AMR) operations, Radio Frequency (RF) systems is a plus. Must have a valid drivers license.
**Knowledge, Skills and Abilities**
Thorough knowledge of software operating systems, networking, and applications including SQL databases. Must have excellent computer skills including the ability to utilize Excel, Word, Outlook, and CRM systems.
Must have strong orientation toward providing customer satisfaction, establishing and maintaining effective process that ensure a reliable effective Company solution at multiple customer locations.
Individual must be willing and able to travel 75-80% of their work schedule.
EOE AA M/F/Vet/Disability VEVRAA Federal Contractor
If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.
Job Title: Field Service Representative III Location: Kirkland, WA, US
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