Field Service Representative
: Job Details :

Position Details: Title: Field Service Representative Location: Irvine, CA Shift: Day Shift, M-F Compensation: $70K - $75K+ base depending on experience and qualifications plus performance bonus! Benefits: Mileage reimbursement, Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Pay. Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone and vehicle will also be provided. Travel: Expect 50% to support local and regional clients on a regular basis Position Description: Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs Company supplied equipment at customer locations. --- Installs, repairs and maintains Company products at customer --- 75% Travel and ability to obtain --- Balance of time spent between home and --- Provides technical assistance to customers and Company departments, including parts, technical questions, and some application support. --- May assist with preparing quotations or RMAs --- Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy. --- Maintain notes and in the customer service database (ServiceMax). Requirements: --- Ability to effectively and professionally deal with customers and co-workers as evidenced by two or more years of customer service-related experience. --- Ability to work with little or no direct --- Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to learn Company instruments. --- Should have an electronics/optical or technical --- Needs to be able to think on their feet and troubleshoot complex scenarios --- Experience with ServiceMax or similar, Salesforce and/or SAP experience are a plus --- Associate's degree or equivalent experience in a technical --- Experience with Microsoft Word and Excel or --- Good communications skills --- Must be able to routinely lift 50