Field Service Representative
: Job Details :

Position Details: Title: Field Service Representative Location: Detroit, MI (initial training is based out of Ann Arbor office) Shift: Day Shift, M-F Compensation: $70K - $75K+ base depending on experience and qualifications plus performance bonus! Benefits: Mileage reimbursement, Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Pay. Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone and vehicle will also be provided. Travel: Expect up to 80% travel monthly (M-F, up to 3 weeks per month) to support North America Position Description: Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs company supplied equipment at customer locations. --- Installs, repairs and maintains company products at customer sites. --- 80% Travel and ability to obtain passport. --- Balance of time spent between home and field. --- Provides technical assistance to customers and company departments, including parts, technical questions, and some application support. --- May assist with preparing quotations or RMAs --- Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy. --- Maintain notes and in the customer service database (ServiceMax). Requirements: --- Ability to effectively and professionally deal with customers and co-workers as evidenced by two or more years of customer service-related experience. --- Ability to work with little or no direct supervision. --- Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to learn company instruments. y --- Electronics/optical or technical background. --- Needs to be able to think on their feet and troubleshoot complex scenarios --- Experience with ServiceMax or similar, Salesforce and/or SAP experience are a plus --- Associate's degree or equivalent experience in a technical field. --- Experience with Microsoft Word and Excel or similar. --- Good communications skills --- Must be able to routinely lift 50 pounds.