Field Service Representative
: Job Details :

Description Position Details: Title: Field Service Representative Location: Irvine, CA Shift: Day Shift, M-F Compensation: $70K - $75K+ base depending on experience and qualifications plus performance bonus! Benefits: Mileage reimbursement, Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Pay. Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone and vehicle will also be provided. Travel: Expect 50% to support local and regional clients on a regular basis Position Description: Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs ccompany supplied equipment at customer locations. •Installs, repairs and maintains company products at customer sites. •75% Travel and ability to obtain passport. •Balance of time spent between home and field. •Provides technical assistance to customers and company departments, including parts, technical questions, and some application support. •May assist with preparing quotations or RMAs •Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy. •Maintain notes and in the customer service database (ServiceMax). Requirements: •Ability to effectively and professionally deal with customers and co-workers as evidenced by two or more years of customer service-related experience. •Ability to work with little or no direct supervision. •Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to learn company instruments. •Should have an electronics/optical or technical background. •Needs to be able to think on their feet and troubleshoot complex scenarios •Experience with ServiceMax or similar, Salesforce and/or SAP experience are a plus •Associate's degree or equivalent experience in a technical field. •Experience with Microsoft Word and Excel or similar. •Good communications skills •Must be able to routinely lift 50 pounds.