Location: all cities,AZ, USA
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.
Thrive at work and at home:
* Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
* Family building benefits include fertility coverage and adoption/surrogacy assistance.
* 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
* Paid time off, including in support of volunteer and parental leave needs.
* Educational and training opportunities through company programs along with tuition assistance and student debt support.
* Learn more about our benefits here!
Where is the work:
This position is designated as virtual, with a preference for candidates residing in Phoenix, AZ.
What you will do:
* Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
* Communicate service bulletins and alerts to dealers on a timely basis.
* Support sales team with key customer relationship management.
* Provide product performance investigations and reporting of quality and/or First Notice events.
* Establish and conduct a comprehensive technical training program for service & installation technicians.
* Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
* Provide effective and timely response to consumer inquiries and complaints.
What you will bring:
* Associate technical degree or documented equivalent experience
* Minimum of five years field service experience
* Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
o DUI in the previous 5 years
o Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
* Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
* Ability to craft communications to technicians which convey instructions and/or notices
* Proven skills in planning and conducting training sessions.
* Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
* Strong consumer and customer relations background
* Ability to compose written correspondence to address consumer complaints
* Skilled in use of negotiation principles
* Ability to easily switch between rapidly changing priorities.
* Strong computer skills (Windows 2000 & Microsoft Office 2000)
Compensation:
Base Pay Range: $75,000 and up based on experience
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.